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Workspaces

Learn how to create and work with shared inboxes, shared Gmail labels, boards.

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54 articles by 2 authors
16 articles

Shared Inboxes

Let your teams manage group emails like support@ or info@ faster and better. Simplify email collaboration by replacing cluttered Google Groups, team aliases, and external help desks.
5 articles

Shared Gmail Labels

Share new or existing Gmail labels and synchronize conversations in real-time across teammates. Manage and organize your company’s projects and clients right from Gmail.
8 articles

Kanban Boards

Any email can lead to a task. Any email is part of a project. Convert any conversation into a task card and manage inboxes and projects visually with Gmail Kanban boards.
3 articles

Notes and @mentions
1 article

Analytics
1 article

Email Delegation

Delegate emails to any member of your team directly from your Gmail inbox.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Why my email is shared in another workspace?

In some instances, some conversations may need to be merged because they are identical. If that's the case, you will end up with a conversation that has the sharing information, and a similar one whi…

How to create and use tags

Tags help you and your team to organize and sort your emails. Here's how to use them.

Understanding the difference between a shared inbox and a shared Gmail label

Wondering whether you need to create a shared inbox or a shared label? This article briefly outlines a few pointers to help you determine what is the best set up for your use case.

How to use workspaces?

A workspace is an environment that will allow you to collaborate with your team on email communications and tasks. By adding email conversations to a workplace, you can better d…

How to create and use custom views

Gmelius custom views allow you to save unique combinations of filters and easily access them from the left side panel of your inbox. Create a view to filter conversations assigned to a specific teammate or conversations nearing an SLA breach, monitor specific projects or clients, sort conversations with specific tags, and more.

How to use Gmelius advanced search

Gmelius' search functionality is an advanced version of custom views that allows you to filter shared conversations across multiple workspaces and use advanced combinations of filters.

How to share a draft in Gmail?

Shared email drafts let you collaborate on the edition of a reply right from Gmail. A shared draft is always shared with the members of a shared conversation. You can then ping the specific users wit…

How to avoid double replies

The collision alert is a default option on all shared conversations and alerts a user who is going to reply to a shared conversation when someone else from the team is already viewing or replying to…

How to use shared conversation permalinks?

Every shared conversation in Gmelius has a unique conversation permalink that you can use with your teammates the conversation is shared with.

Emails are not arriving in the shared inbox

Why emails are not being shared Troubleshooting the shared inbox

How to be notified of assigned emails?

Move emails that are assigned to the inbox primary view. You can use Workflow Rules to move the emails you assign to a user to the regular inbox of that user. The user will therefore notice the email…

How to view the full history of a shared email conversation?

You can view the history of a shared email conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find all the past events linked to this very conversation, e.g.:…

How to use the multiple inbox view

Gmail's multiple inbox view allows you to pin any Gmelius label or any search query as a section in your regular inbox. You can use it to see the "Mine (all)", the Unassigned folder of a shared inbox…

Manage workspaces

To manage workspaces, go to 👉 gmelius.io/workspaces On this page you can: Filter workspaces by type or name. Under " Shared with ", add or remove users from a workspace by clicking on "Manage" next t…

Pin the "Mine (all)" in your inbox

If you already have a lot of emails coming to your personal inbox and you are not checking regularly the “Assigned to me” folder as you should in order to see your assignments, you can always put the…

How do I fix the "This app is blocked" error message?

If you have this error message while using Gmelius: it's due to your company settings preventing the addition of third-party apps without explicitly allowing them. In this case, all you need to do is…

Transfer the ownership of a workspace

To transfer the ownership of a shared inbox or a shared label to another account, here are the requirements: Shared inbox. The new owner should be part of your Gmelius subscription (for the Pro plan,…

How to re-assign all emails to another user

If you wish to re-assign emails from one account to another, here is how to do that: Part of your team: If the new account is already part of your Gmelius team, you can re-assign emails by following…

How to migrate emails from one Gmail account to another?

Since Gmelius is an official Google Partner, we recommend using the free Google Migration tool for seamless email migration between mailboxes. Requirements. A Google Workspace account. Access to the…

How to synchronize and share historical (past) email conversations?

Once a Gmelius workspace is created, whether it's a shared inbox or a shared Gmail label, you may trigger the synchronization and sharing of historical past existing conversations into your correspon…

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