How to install Gmelius
How to Install Gmelius across your Google Workspace domain
How to install Gmelius on your mobile device
Your First Steps
Gmelius Starter Kit
Quick Start Guide for Team Admins and Managers
Quick Start Guide for Users
Get started with the Gmelius University
Switch to Gmelius
How to create a shared inbox
How to create a shared inbox for a primary email address
How to create a shared inbox for an email alias
How to create a shared inbox for a Google Group
Understanding shared inboxes
How to manage emails in your shared inbox
Troubleshooting a Shared Inbox created from a Google Group
Manage users of a workspace
How to send emails and reply from a shared email address
How to stop sharing an email conversation?
How to rename a shared inbox
How to create an email alias
How to consolidate multiple email addresses into one shared inbox
Prevent forwarded emails from being shared
How to manage your shared inbox with the Board View
Shared Gmail Labels
How to share Gmail labels
How to edit your shared labels
How to manage and apply shared Gmail labels
How to filter emails in shared label by assignments or status
Prioritise a shared label
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to create a board of your inbox
How to add attachments in boards
How to use automations with Boards
How to delete a board
Notes and @mentions
How to create and use tags
Understanding the difference between a shared inbox and a shared Gmail label
How to use workspaces?
How to create and use custom views
How to use Gmelius advanced search
How to share a draft in Gmail?
How to avoid double replies
How to use shared conversation permalinks?
Emails are not arriving in the shared inbox
How to be notified of assigned emails?
How to view the full history of a shared email conversation?
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
Rules and SLAs
Understanding Gmelius Rules
How to create a rule
How to see emails both in a workspace and in your regular inbox
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to automatically assign emails (including round robin and load balancer)
How to add and use business hours
How to create and share email templates
How to create and use email snippets
How to use a template in Gmail
How to insert images in a template
How to add attachments to a template
How to add smart variables to a template
How to manage your email templates
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
Email Tools - ⚠️ Deprecated
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
Understanding the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
How to log emails to a CRM
How to use automatic Bcc or Cc in Gmail
Account & Billing
How to add and manage users
Gmelius roles and permissions
How to transfer a Gmelius subscription to another account
How to cancel my subscription
How to uninstall Gmelius
How to permanently delete my Gmelius account
Custom roles and permissions
Difference between my legacy plan and the current ones
How to upgrade to a paid plan
Accepted forms of payment
How to update my billing details
Do you offer any discounts or coupons?
What happens at the end of my trial?
How to contact support?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Add users from different domains
What happens when I change the password of my Gmail account?
How to reactivate a trial of Gmelius?
Gmelius is not loading
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
Workspaces created before April 2021
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
- All Categories
- Emails are not arriving in the shared inbox
Emails are not arriving in the shared inbox
Updated by Mamdouh Abdel Meguid
If you are the creator of the shared inbox, you must ensure the following:
- If the email address you want to share is an alias, you need to make sure the alias is registered under your Google Account and not someone else's account. Click here for more information about aliases.
- If the email address you want to share is a Google Group, make sure that in the members' group settings the subscription is set to "Each email" for you only and that the general settings of the group the option "Who can post" is set to "Anyone on the web". Click here for more information about the shared inbox setup for Google Groups.
Users part of a shared inbox must ensure the following:
- The Gmelius extension is installed.
- The Gmelius icon is visible in the add-on right sidebar. If not, see the steps here.
- If the shared inbox was deleted and re-created, all the users will have to approve it in their dashboard.