Shared Inboxes

​How to create a shared inbox

To create a shared inbox head here 👉 gmelius.io/workspaces and click on " + NEW WORKSPACE ". Choose the workspace Shared inbox. The configuration will depend on the type of email address you want to…

Gmelius
Updated 2 weeks ago by Gmelius

​Troubleshooting a Shared Inbox created from a Google Group

You created a shared inbox from an existing Google Group by following our official instructions and you have some issues with your newly created shared inbox. This article presents the most common is…

Gmelius
Updated 3 months ago by Gmelius

​How to manage emails in your shared inbox

Understand how to assign emails, change the status of emails, use the board view, and overall how to manage your shared inbox.

Gmelius
Updated 2 weeks ago by Gmelius

​How to send emails and reply from a shared email address

You or another teammate created a shared inbox, e.g., support@awesome.com, and you would like to reply to emails using the shared inbox (support@awesome.com) email address and not your personal email…

Gmelius
Updated 3 months ago by Gmelius

Manage users of a workspace

Each shared inbox has a set of users associated with it. You can assign emails, share notes or comments and collaborate with all the participants of a shared mailbox. If you have not added any users…

Gmelius
Updated 2 weeks ago by Gmelius

How to stop sharing an email conversation?

To remove an email from a shared mailbox / shared label and pause syncing for all new emails in the conversation, you can use the option located on your Gmelius ticketing widget.

Gmelius
Updated 2 months ago by Gmelius

How to rename or delete your shared inbox

Here's how to delete or rename your shared inbox.

Gmelius
Updated 6 months ago by Gmelius

How to create an email alias

Creating an email alias will let you receive an email at that address. Suppose Jane Smith from Acme Corp, jane.smith@acme.com, wishes to create a specific generic email address for all support requests, support@acme.com.

Gmelius
Updated 6 months ago by Gmelius

How to consolidate multiple email addresses into one shared inbox

Depending on how you manage the various email addresses you have, you might not necessarily want to have a shared inbox for each one of them. Instead, you could have these email addresses appear in o…

Mamdouh Abdel Meguid
Updated 1 month ago by Mamdouh Abdel Meguid

How to create a shared inbox for an alias

Share an alias. On the first drop-down choose which address you want to share. If you choose your "primary address", all emails you receive on that email address will be shared with the members of th…

Mamdouh Abdel Meguid
Updated 2 weeks ago by Mamdouh Abdel Meguid

Prevent forwarded emails from being shared

Plan: Pro If you enable this option, you are excluding from being shared any emails in a shared email thread that have a subject line starting with "Fwd:" In other words, if someone forwards an email…

Gmelius
Updated 4 months ago by Gmelius

How to create a shared inbox for a Google Group

Share a Google Group. To convert a Google Group into a Gmelius shared inbox, select "Google Group" and click " NEXT ". Type the email address of the Google Group. Read the yellow box and tick it if y…

Mamdouh Abdel Meguid
Updated 3 days ago by Mamdouh Abdel Meguid

Understanding shared inboxes

Gmelius lets you convert any group email address such as info@, hello@, and support@ into a shared inbox with built-in assignments right inside Gmail without switching to another platform. The email…

Mamdouh Abdel Meguid
Updated 4 months ago by Mamdouh Abdel Meguid

How to manage your shared inbox with the Board View

Understand how to use the board view of a shared inbox. Visualize your shared inbox in a kanban view, manage it by assigning emails, replying, changing the status, create standalone cards and more.

Mamdouh Abdel Meguid
Updated 2 weeks ago by Mamdouh Abdel Meguid

How to create a shared inbox for a primary email address

Share a primary email address or an existing email alias. On the first drop-down choose which address you want to share. If you choose your "primary address", all emails you receive on that email add…

Mamdouh Abdel Meguid
Updated 2 weeks ago by Mamdouh Abdel Meguid

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