Shared Inbox
Create a shared inbox
Gmelius offers an innovative and clever way to manage email for groups; support@, sales@ or any other group alias right from your Gmail inbox. Before setting up a shared inbox, you should already hav…
Convert a Google Group into a shared inbox
Gmelius offers an easy way to transform any Google Group into a shared inbox with a 2-step process. Step 1: Create a Shared Inbox from your Gmelius Dashboard. Log into your Gmelius dashboard and crea…
Manage emails in your shared inbox
How you can manage your emails in your shared inbox.
Manage users of a shared inbox
Each shared inbox has a set of users associated with it. You can assign emails, direct shared notes and collaborate with all the participants of a shared mailbox. Add users to a new shared inbox. Whi…
Send emails and automatically reply from a shared email address
You or another teammate created a shared inbox for support@awesome.com and you would like to reply to emails using the support@awesome.com email address and not your personal email address, you can s…
Stop sharing an email conversation
To remove an email from a shared mailbox / shared label and pause syncing for all new emails in the conversation, you can use the option located on your Gmelius ticketing widget.
Rename or delete your shared inbox
Here's how to delete or rename your shared inbox.
Create and use tags
Tags help you and your team to organize and sort your emails. Here's how to use them.
How to setup an email alias
Creating an email alias will let you receive an email at that address. Suppose Jane Smith from Acme Corp, jane.smith@acme.com, wishes to create a specific generic email address for all support requests, support@acme.com.
How to change the workflow of a shared inbox and view shared conversations in the inbox
You can opt to have conversations to also appear in the personal inboxes of your teammates. Conversations will continue to be routed to the…
Keyboard Shortcuts
Gmelius provides Keyboard Shortcuts for the most frequently used actions which could save you a lot of time. List of the available Keyboard Shortcuts. You can find the list of available Keyboard shor…
Prevent email conversations from being shared
If you wish to prevent the automatic sharing of conversations for specific contacts within a shared mailbox, please follow these steps: Click on the Gear icon at right side of your Gmail inbox. Acces…
Shared conversation links
Every shared conversation in Gmelius has a unique conversation permalink that you can use with your teammates the conversation is shared with.
Users are not receiving emails in the shared inbox
Why emails are not being shared Troubleshooting the shared inbox
