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Shared Inboxes

Let your teams manage group emails like support@ or info@ faster and better. Simplify email collaboration by replacing cluttered Google Groups, team aliases, and external help desks.

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A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How to create a shared inbox

To create a shared inbox head here 👉 gmelius.io/workspaces and click on " + NEW WORKSPACE ". Choose the workspace Shared inbox. The configuration will depend on the type of email address you want to…

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How to create a shared inbox for a primary email address

Share a primary email address or an existing email alias. On the first drop-down choose which address you want to share. If you choose your "primary address", all emails you receive on that email add…

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How to create a shared inbox for an email alias

Share an email alias. On the first drop-down choose which address you want to share. If you choose your "primary address", all emails you receive on that email address will be shared with the members…

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How to create a shared inbox for a Google Group

Share a Google Group. Gmelius makes it possible to create a shared inbox from a Google Group in a few easy steps. IMPORTANT: Before starting the actual creation of the shared inbox, 👉 please ensure y…

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How to use AI Tagging

Gmelius AI tagging capabilities allow you to be more productive and efficient in your processes. Use this feature to instantly get tags on your conversations based on the content of your message.

Understanding shared inboxes

Gmelius lets you convert any email address such as info@, hello@, and support@ into a shared inbox with built-in assignments right inside Gmail without switching to another platform. The email addres…

How to manage emails in your shared inbox

Understand how to assign emails, change the status of emails, use the board view, and overall how to manage your shared inbox.

How to configure a Google Group in order to convert it into a shared inbox

You're going to create or already created a shared inbox from an existing Google Group by following our official instructions. Please make the below changes to ensure a proper configuration of your n…

Manage users of a workspace

Each shared inbox has a set of users associated with it. You can assign emails, share notes or comments and collaborate with all the participants of a shared mailbox. If you have not added any users…

How to send emails and reply from a shared email address

You or another teammate created a shared inbox, e.g., [email protected], and you would like to reply to emails using the shared inbox ([email protected]) email address and not your personal email…

How to stop sharing an email conversation?

To remove an email from a shared mailbox / shared label and pause syncing for all new emails in the conversation, you can use the option located on your Gmelius ticketing widget.

How to create an email alias

Creating an email alias will let you receive an email at that address. Suppose Jane Smith from Acme Corp, [email protected], wishes to create a specific generic email address for all support requests, [email protected].

How to consolidate multiple email addresses into one shared inbox

By default, a shared inbox only receives emails sent to its exact address. For example, if you created a shared inbox for [email protected] , only messages sent to [email protected] will be shared an…

Prevent forwarded emails from being shared

Plan: Pro If you enable this option, you are excluding from being shared any emails in a shared email thread that have a subject line starting with "Fwd:" In other words, if someone forwards an email…

How to manage your shared inbox with the Board View

Understand how to use the board view of a shared inbox. Visualize your shared inbox in a kanban view, manage it by assigning emails, replying, changing the status, create standalone cards and more.

How to share an inbox with your assistant (EA/VA)

To share an inbox with your executive/virtual assistant, click on the button below: 📥 Create a shared inbox Then, select the email address you would like to share, e.g., your primary one. Once invite…

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