Shared Inbox
How to create a shared inbox
To create a shared inbox head here 👉 gmelius.io/workspaces and click on " + NEW WORKSPACE ". Choose the workspace Shared inbox. The configuration will depend on the type of email address you want to…
How to convert a Google Group into a shared inbox
Troubleshooting. To continue after point 3 of the setup of a shared inbox for a Google Group , follow the steps of this article to avoid such behaviors: I don't receive any emails in my shared inbox.…
Manage emails in your shared inbox
How you can manage your emails in your shared inbox.
Manage users of a shared inbox
Each shared inbox has a set of users associated with it. You can assign emails, direct shared notes and collaborate with all the participants of a shared mailbox. Add users to a new shared inbox. Whi…
How to send emails and reply from a shared email address
You or another teammate created a shared inbox for support@awesome.com and you would like to reply to emails using the support@awesome.com email address and not your personal email address, you can s…
How to stop sharing an email conversation
To remove an email from a shared mailbox / shared label and pause syncing for all new emails in the conversation, you can use the option located on your Gmelius ticketing widget.
How to rename or delete your shared inbox
Here's how to delete or rename your shared inbox.
How to create and use tags
Tags help you and your team to organize and sort your emails. Here's how to use them.
How to create an email alias
Creating an email alias will let you receive an email at that address. Suppose Jane Smith from Acme Corp, jane.smith@acme.com, wishes to create a specific generic email address for all support requests, support@acme.com.
How to change the workflow of a shared inbox and view shared conversations in the inbox
You can opt to have conversations to also appear in the personal inboxes of your teammates. Conversations will continue to be routed to the…
How to consolidate multiple email addresses in one shared inbox
Depending on how you manage the various email addresses you have, you might not necessarily want to have a shared inbox for each one of them. Instead, you could have these email addresses appear in o…
How to use keyboard Shortcuts
Gmelius provides Keyboard Shortcuts for the most frequently used actions which could save you a lot of time. List of the available Keyboard Shortcuts. You can find the list of available Keyboard shor…
Prevent forwarded emails from being shared
Plan: Enterprise If you enable this option, you are excluding from being shared any emails in a shared email thread that have a subject line starting with "Fwd:" In other words, if someone forwards a…
Understanding shared inboxes
Gmelius lets you convert any group email address such as info@, hello@, and support@ into a shared inbox with built-in assignments right inside Gmail without switching to another platform. The email…
How to use a shared conversation links
Every shared conversation in Gmelius has a unique conversation permalink that you can use with your teammates the conversation is shared with.
Users are not receiving emails in the shared inbox
Why emails are not being shared Troubleshooting the shared inbox
How to notify assigned emails
Move emails assigned to the inbox. You can use Workflow Rules to move the emails you assign to a user to the regular inbox of that user. The user will therefore notice the email for sure. Head to you…
How to view the team activity history of a shared email
You can view the history of conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find this info: The user who shared the email at first. Which user changed the s…
How to use the multiple inbox view
Gmail's multiple inbox view allows you to pin any Gmelius label or any search query as a section in your regular inbox. You can use it to see the "Mine (all)", the Unassigned folder of a shared inbox…
Pin the "Mine (all)" in your inbox
If you already have a lot of emails coming to your personal inbox and you are not checking regularly the “Assigned to me” folder as you should in order to see your assignments, you can always put the…
