Shared Inbox

​Create a shared inbox

Gmelius offers an innovative and clever way to manage email for groups; support@, sales@ or any other group alias right from your Gmail inbox. Before setting up a shared inbox, you should already hav…

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Updated 2 weeks ago by Gmelius

​Convert a Google Group into a shared inbox

Gmelius offers an easy way to transform any Google Group into a shared inbox with a 2-step process. Step 1: Create a Shared Inbox from your Gmelius Dashboard. Log into your Gmelius dashboard and crea…

Gmelius
Updated 2 weeks ago by Gmelius

Manage emails in your shared inbox

How you can manage your emails in your shared inbox.

Gmelius
Updated 2 months ago by Gmelius

Manage users of a shared inbox

Each shared inbox has a set of users associated with it. You can assign emails, direct shared notes and collaborate with all the participants of a shared mailbox. Add users to a new shared inbox. Whi…

Gmelius
Updated 2 weeks ago by Gmelius

Send emails and automatically reply from a shared email address

You've set up a shared inbox for hello@awesome.com. See below how Jane, your rep can set up to reply automatically as hello@ and not as jane@awesome.com to all emails routed to a newly-created shared…

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Updated 2 months ago by Gmelius

Remove emails from your shared inbox

To remove an email from a shared mailbox / shared label and pause syncing for all new emails in the conversation, you can use the option located on your Gmelius ticketing widget.

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Updated 1 month ago by Gmelius

Rename or delete your shared inbox

Here's how to delete or rename your shared inbox.

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Updated 2 weeks ago by Gmelius

Create and use tags

Tags help you and your team to organize and sort your emails. Here's how to use them.

Gmelius
Updated 2 months ago by Gmelius

How to: Setup a G Suite email alias

Creating an email alias will let you receive an email at that address. Suppose Jane Smith from Acme Corp, jane.smith@acme.com, wishes to create a specific generic email address for all support requests, support@acme.com.

Gmelius
Updated 1 month ago by Gmelius

How to: Change the workflow of a shared inbox and view shared conversations in the inbox

You can opt to have conversations to also appear in the personal inboxes of your teammates. Conversations will continue to be routed to the…

Gmelius
Updated 2 weeks ago by Gmelius

How to: Prevent sharing conversations from a particular email address

If you wish to prevent the automatic sharing of conversations for specific contacts within a shared mailbox, please follow these steps: Click on the Gear icon at right side of your Gmail inbox. Acces…

Gmelius
Updated 3 weeks ago by Gmelius

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