How to view the full history of a shared email conversation?

You can view the history of a shared email conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find all the past events linked to this very conversation, e.g.:

  • The user who shared the email at first
  • Which user changed the status of an email
  • Which user assigned this email and to whom
  • Notes and mentions
  • Actions triggered by rules

How did we do?

How to be notified of assigned emails?

How to use the multiple inbox view