How to view the full history of a shared email conversation?
You can view the history of a shared email conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find all the past events linked to this very conversation, e.g.:…
You can view the history of a shared email conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find all the past events linked to this very conversation, e.g.:
- The user who shared the email at first
- Which user changed the status of an email
- Which user assigned this email and to whom
- Notes and mentions
- Actions triggered by rules

How did we do?
How to be notified of assigned emails?
How to use the multiple inbox view