Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to delete a board
How to create a shared inbox
How to convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
How to send emails and reply from a shared email address
How to stop sharing an email conversation
How to rename or delete your shared inbox
How to create and use tags
How to create an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
How to consolidate multiple email addresses in one shared inbox
How to use keyboard Shortcuts
How to prevent email conversations from being shared
Understanding shared inboxes
How to use a shared conversation links
Users are not receiving emails in the shared inbox
Pin the "Mine (all)" in your inbox
How to create and use Gmail shared labels
How to edit your shared labels
Understanding the difference between a shared inbox and a shared label
Prioritise a shared label
Notes & Mentions
Workflow Rules & SLAs
Understanding Gmelius Rules
How to create a rule
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to assign emails in a round robin
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link to a campaign
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to add attachments to a template
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
What happens at the end of my trial?
How to contact support
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
How to add and manage users
Roles and permissions
How to transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
Feature Deprecation Process & Policies
Understanding your invoice
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
Train your teammates
Updated by Gmelius
No time for second-guessing! All you need to know about your team reports in a Q&A format below:
How do I access my Team Reports?
The admin, team admin or manager of a Gmelius subscription can access teams reports 👉 https://gmelius.io/reports
What is a ‘Conversation’?
Gmail groups email replies together into conversations, i.e., when people reply to an email - with the newest email at the bottom. A conversation can be broken off into a new one altogether either if the subject line changes, or when the conversation goes beyond 100+ emails.
What is ‘Total Conversations’ for a time window?
‘Total Conversations’ is the count of ‘open’ aka active conversations that your team has worked on during a specific time window. Under the umbrella of "open" conversations, Gmelius considers replies on a conversation or any change of the conversation status back to open. More on what each of the statuses means at Gmelius 👉 here.
What is ‘New Conversations’?
New conversations is the count of new conversations that have been shared (e.g., received in the shared inbox) during a specific time period.
What is ‘Conversations per Day’?
Conversations per Day is the average count of shared conversations (e.g., conversations received in the shared inbox) per day over a specific time period.
What is ‘Closed Conversations’?
It is the number of conversations that were closed at least once during that time window.
What is ‘Time to Close’?
‘Time to close’ is the time taken to resolve a ticket. It is the amount of time that the team has actively worked for resolving a ticket. In other words, the total time spent by an issue in ‘Open’ or 'Pending' status, it is also the time taken to resolve.
What does Assignee mean?
An assignee is the current owner of an email/ticket task in a shared mailbox or shared label. The ownership of a conversation can change any number of times but, at any given point of time, a conversation can be assigned to only one user.
How do I know the average time spent by users on their tickets?
The “Avg Time to close” metric is an indicator of the amount of time for which a user worked on its assignments.
I want to track metrics for a particular mailbox, not all my shared inboxes. How can I do that?
We designed reports to help teams and managers get a granular view of their performance. By default once, directed on the reports page you get a consolidated report of the performance of all your teams across shared inboxes and labels. You can filter your reports as seen below.
- Click on the drop-down list, and select the shared inbox or shared label you wish to generate a report for.