Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to setup a G Suite email alias
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Prevent forwarded emails from being shared
Understanding your invoice
How to update my billing details
How to get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Updated by Gmelius
Plan: Growth & Above
No time for second-guessing! All you need to know about your team reports in a Q&A format below:
How do I access my Team Reports?
The admin, team admin or manager of a Gmelius subscription can access teams reports 👉https://gmelius.io/reports
What is a ‘Conversation’?
Gmail groups email replies together into conversations, i.e., when people reply to an email - with the newest email at the bottom. A conversation can be broken off into a new one altogether either if the subject line changes, or when the conversation goes beyond 100+ emails.
What is ‘Total Conversations’ for a time window?
‘Total Conversations’ is the count of ‘open’ aka active conversations that your team has worked on during a specific time window. Under the umbrella of "open" conversations, Gmelius considers replies on a conversation or any change of the conversation status back to open. More on what each of the statuses means at Gmelius 👉 here.
What is ‘New Conversations’?
New conversations is the count of new conversations that have been shared (e.g., received in the shared inbox) during a specific time period.
What is ‘Conversations per Day’?
Conversations per Day is the average count of shared conversations (e.g., conversations received in the shared inbox) per day over a specific time period.
What is ‘Closed Conversations’?
It is the number of conversations that were closed at least once during that time window.
What is ‘Time to Close’?
‘Time to close’ is the time taken to resolve a ticket. It is the amount of time that the team has actively worked for resolving a ticket. In other words, the total time spent by an issue in ‘Open’ or 'Pending' status, it is also the time taken to resolve.
What does Assignee mean?
An assignee is the current owner of an email/ticket task in a shared mailbox or shared label. The ownership of a conversation can change any number of times but, at any given point of time, a conversation can be assigned to only one user.
How do I know the average time spent by a user on their tickets?
The “Avg Time to close” metric is an indicator of the amount of time for which a user worked on its assignments.
I want to track metrics for a particular mailbox, not all my shared inboxes. How can I do that?
We designed reports to help teams and managers get a granular view of their performance. By default once, directed on the reports page you get a consolidate report of the performance of all your teams across shared inboxes and labels. You can filter your reports as seen below. Click on the filter icon, and select the shared inbox or shared label you wish to generate a report for.