How to avoid double replies

The collision alert is a default option on all shared conversations and alerts a user who is going to reply to a shared conversation when someone else from the team is already viewing or replying to the email.

This is very useful in customer support, where customer queries reach many users. 

The alerts are displayed as follows:

  • Team members viewing the conversation: their avatars displayed on the top right corner of the conversation
Want to shed some further attention to an email conversation currently viewed by your teammate?  Add a shared note to let them know about the important piece of information you want them to know and be able to collaborate in real-time.
  • Team member replying to the conversation: A red pen icon next to the avatar is displayed on the top right corner of the conversation

How did we do?

How to share a draft in Gmail?

How to use shared conversation permalinks?