Table of Contents

How to delegate an email from your inbox

Gmelius Updated by Gmelius

How to share an email: 

A. From inside a conversation

Use the email sharing button on the top-right, adjacent to Gmelius' "Board" button.

Select the user name on your email sharing drop-down list, and the conversation will automatically sync into the user's inbox.

As simple as that - no bcc, cc or forwards.

B. Directly from the inbox list view
  1. Click on the email sharing button, and
  2. Choose your teammates from the dropdown list.

Once a conversation has been shared by you, your teammates will receive a Gmelius notification.

The conversation will appear in their respective individual inbox and will be marked with the blue sharing icon.

<img>

 

How to share & assign an email: 

A. From inside a conversation

Use the email sharing button on the top-right, adjacent to Gmelius' "Board" button. Click tick-box of the user for a second time to assign the conversation to this user. The box will turn Blue. 

B. Directly from the inbox list view with the ticketing widget

Open your Gmelius sidebar, and use the Ticketing Widget and assign the conversation to a user from the drop-down list. You will see only users, with whom you have shared already the conversation. 

 To add an email conversation to a shared inbox or label and sync it with the respective teams in a contextualized manner, simply apply the label of your shared inbox / label to the conversation.

How did we do?

Contact