Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to: Setup a G Suite email alias
How to: Change the workflow of a shared inbox and view shared conversations in the inbox
How to: Prevent sharing conversations from a particular email address
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a new meeting
How To: Schedule meetings from your inbox
How To: Share and edit meetings
How To: Connect your Zoom account to Gmelius Meetings
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
How to: Set up a campaign with SMTP
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Feature Deprecation Process & Policies
Prevent forwarded emails from being shared
Understanding your invoice
How To: Update my billing details
How to: Get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Table of Contents
Updated by Gmelius
You or another teammate created a shared inbox for email@example.com and you would like to reply to emails using the firstname.lastname@example.org email address and not your personal email address, you can set-up the "Send mail as" option in your Gmail settings to do so.
Set up "Send as"
This is a one-time setup which takes 30 seconds:
- Click on the gear icon of your Gmail inbox (top right corner) to access Gmail settings;
- Select the Accounts tab;
- Under Send mail as: click on the "Add another email address"
- In the Name field, enter the sender's name that you want your email recipients to see (e.g. Jane from Awesome) and in the Email address field, enter the shared mailbox email address (e.g. email@example.com) and check the box "Treat as an alias";
- Click 'Next Step' and then 'Send Verification'. Gmail will send a verification message to your shared mailbox email address (i.e. firstname.lastname@example.org) to confirm the request.
- Once the email has been received, open it and either click the link included in the message or enter the confirmation code in the Accounts section of your email settings (hit Verify).
Automatically reply from your newly created email address
You can further set up your inbox to reply from the same address the message was sent to. In our example, this means that Jane, will be replying to all emails sent to the shared inbox hello@ from email@example.com. To do this, go to the Accounts tab in your Gmail, and switch on the below setting:
This is an inbox specific action and needs to be repeated for every user under the shared inbox configuration.
Create a custom signature
Finally, your teammates can set up custom signatures to be displayed when replying from the shared mailbox email addresses. Instead of using their normal Gmail signature, they can have a custom one to be displayed when replying from the shared inbox email.
- Open Settings on your Gmail, under the 'General' tab, you will find the 'Signature' option.
- Create the signatures you want
- Select the signature you want to use when you use the shared inbox's email address