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Convert a Google Group into a shared inbox

Gmelius Updated by Gmelius

Gmelius offers an easy way to transform any Google Group into a shared inbox with a 2-step process.

Step 1: Create a Shared Inbox from your Gmelius Dashboard

Log into your Gmelius dashboard and create a new shared inbox.

Direct link 👉 https://gmelius.io/shared-inbox/create

Suppose Jane (jane@awesome.com) wishes to share a Google Group email address support@awesome.com. She should enter the Google Group email address support@awesome.com by clicking on the drop-down menu and filling the line space as seen below.

  1. Enter the email address of the Google Group
  1. Click on NEXT ->
  2.  Add the team members you want to share the inbox with, and click on SHARE WITH
    1. You can further edit the name of your shared inbox [optional]
We do not support special characters or punctuation symbols as underscores.
  1. Click on DONE

That's it! Your shared inbox will be configured and will be ready to use 🎉

Step 2: Head to your Google Group

Once the Gmelius shared inbox is set, it's time to update the configuration of your existing Google Group. To do so, head to https://groups.google.com

Please note that it's important to keep your Google Group active! However, you need to remove all users from the Google group but the email address of the owner of the created shared inbox.

In our example, Jane will remove all email addresses or members linked with the Google Group for support@awesome.com but her own email address jane@awesome.com.

New Google Group Interface

In the left pane, under "People" click on Members and remove all the members, but you, as you are the one creating the shared inbox.

 Legacy Google Group interface

In your Google Groups menu, under your Google Group click on "Manage members" and remove all the members, but you, as you are the one creating the shared inbox.

Troubleshooting

I created a Gmelius shared inbox for my Google Group but I don't receive any emails!

Did you follow the instructions of Step 2? If yes, here is what you should double-check:

New Google Group Interface

In the left pane, under "People" click on Members, you should only see your Google Workspace (formerly G Suite) email account (in our example, jane@awesome.com). Make sure the Subscription for you is set to Each email and the Posting is Allowed and save the changes.

 Legacy Google Group interface

Access the "Members" section of your Google Group and you should only see your Google Workspace (formerly G Suite) email account (in our example, jane@awesome.com). Click on your name in the list to display your user configuration.

Make sure that "Email delivery" is set to "All Emails" as shown below and "Posting permission" is set to Default group policy: member is allowed to post. Don't forget to save your changes. Voilà!

Your Google Group has aliases forwarded to it? If you want the emails of these aliases to be part of the shared inbox, make sure you create an additional filter following the steps here.

How did we do?

Create a shared inbox

Manage emails in your shared inbox

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