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How to convert a Google Group into a shared inbox

Gmelius Updated by Gmelius

Troubleshooting

To continue after point 3 of the setup of a shared inbox for a Google Group, follow the steps of this article to avoid such behaviors:

  • I don't receive any emails in my shared inbox
  • My teammates receive emails in their regular inbox

1. In the members' settings of the Google Group, make sure you are the only one to have the subscription of emails to "Each email" and that all your other colleagues part of your Gmelius shared inbox have the subscription to "No email".

2. In your "Group settings", make sure the option "Who can post" is set to "Anyone on the web"

Does your Google Group have aliases forwarded to it? If you want the emails of these aliases to be part of the shared inbox, make sure you create an additional filter following the steps here.

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How to create a shared inbox

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