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How to configure a Google Group in order to convert it into a shared inbox

Gmelius Updated by Gmelius

You're going to create or already created a shared inbox from an existing Google Group by following our official instructions. Please make the below changes to ensure a proper configuration of your new Gmelius workspace.

Email Subscriptions

In the Members' settings of the corresponding Google Group (under the People tab), make sure you are the only one to have the subscription of emails to "Each email" and that all your other colleagues added to your Gmelius shared inbox have the subscription to "No email".

Email Routing

In the members' settings of the corresponding Google Group, make sure you, if you are the owner of the Gmelius shared inbox, are the only one to have the subscription of emails to "Each email".

Finally, in your "Group settings" ensure that the option "Who can post" is set to "Anyone on the web".

Does your Google Group have other aliases forwarded to it? If you want the emails of these aliases to be part of the shared inbox, you will need to create additional Gmail filters by following the steps here.

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How to manage emails in your shared inbox

Manage users of a workspace