In this page

Troubleshooting a Shared Inbox created from a Google Group

Gmelius Updated by Gmelius

You created a shared inbox from an existing Google Group by following our official instructions and you have some issues with your newly created shared inbox. This article presents the most common issues and how to fix them.

Case A: My teammates receive emails in their regular inboxes

In the members' settings of the corresponding Google Group, make sure you are the only one to have the subscription of emails to "Each email" and that all your other colleagues added to your Gmelius shared inbox have the subscription to "No email".

Case B: I don't receive any emails in my shared inbox

In the members' settings of the corresponding Google Group, make sure you, if you are the owner of the Gmelius shared inbox, are the only one to have the subscription of emails to "Each email".

Finally, in your "Group settings" ensure that the option "Who can post" is set to "Anyone on the web".

Does your Google Group have other aliases forwarded to it? If you want the emails of these aliases to be part of the shared inbox, you will need to create additional Gmail filters by following the steps here.

Need more help? Book a free 1:1 onboarding session

Fill out the short form below and get directly in touch with a Gmelius Product Coach who will help you set Gmelius up according to your needs and requirements. It's free!

How did we do?

How to manage emails in your shared inbox

Manage users of a workspace

Contact