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How to configure a Google Group in order to convert it into a shared inbox
Updated
by Gmelius
You're going to create or already created a shared inbox from an existing Google Group by following our official instructions. Please make the below changes to ensure a proper configuration of your new Gmelius workspace.
Email Subscriptions
In the Members' settings of the corresponding Google Group (under the People tab), make sure you are the only one to have the subscription of emails to "Each email" and that all your other colleagues added to your Gmelius shared inbox have the subscription to "No email".
Email Routing
In the members' settings of the corresponding Google Group, make sure you, if you are the owner of the Gmelius shared inbox, are the only one to have the subscription of emails to "Each email".
Finally, in your "Group settings" ensure that the option "Who can post" is set to "Anyone on the web".
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