Train your teammates
Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
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Switching to Gmelius
How to create a shared inbox
How to create a shared inbox for a primary email address
How to create a shared inbox for an alias
How to create a shared inbox for a Google Group
Understanding shared inboxes
How to manage emails in your shared inbox
Troubleshooting a Shared Inbox created from a Google Group
Manage users of a workspace
How to send emails and reply from a shared email address
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How to rename a shared inbox
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Shared Gmail Labels
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Prioritise a shared label
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How to create and use tags
Understanding the difference between a shared inbox and a shared Gmail label
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How to create and use custom views
How to share a draft in Gmail?
How to avoid double replies
How to use shared conversation permalinks?
Emails are not arriving in the shared inbox
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How to view the full history of a shared email conversation?
How to use the multiple inbox view
How to use Gmelius advanced search
Pin the "Mine (all)" in your inbox
Rules and SLAs
Understanding Gmelius Rules
How to create a rule
How to see emails both in a workspace and in your regular inbox
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to automatically assign emails (including round robin and load balancer)
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How to insert images in a template
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How to manage your email templates
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How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
Email Tools - ⚠️ Deprecated
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I get an open notification when checking my sent emails
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Gmelius is not loading
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Troubleshooting a Shared Inbox
Workspaces created before April 2021
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Gmail is slow
User showing as inactive
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In this page
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- Shared Inboxes
- Troubleshooting a Shared Inbox created from a Google Group
Troubleshooting a Shared Inbox created from a Google Group
Updated by Gmelius
You created a shared inbox from an existing Google Group by following our official instructions and you have some issues with your newly created shared inbox. This article presents the most common issues and how to fix them.
Case A: My teammates receive emails in their regular inboxes
In the members' settings of the corresponding Google Group, make sure you are the only one to have the subscription of emails to "Each email" and that all your other colleagues added to your Gmelius shared inbox have the subscription to "No email".
Case B: I don't receive any emails in my shared inbox
In the members' settings of the corresponding Google Group, make sure you, if you are the owner of the Gmelius shared inbox, are the only one to have the subscription of emails to "Each email".
Finally, in your "Group settings" ensure that the option "Who can post" is set to "Anyone on the web".
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