Understanding shared inboxes

Mamdouh Abdel Meguid Updated by Mamdouh Abdel Meguid

Gmelius lets you convert any group email address such as info@, hello@, and support@ into a shared inbox with built-in assignments right inside Gmail without switching to another platform.

The email address you can share can be any of these three types:

  • A Gmail account
  • A Google Group
  • An alias of a Google Workspace (formerly G Suite) account
Benefits of using a Gmelius shared inbox.
  • No need to share the password of a Gmail account.
  • Emails are synced across users' account, meaning that all shared inbox members can see the email conversations in real-time (no need to Bcc/Cc or forward emails)
  • It is designed for external email communication, meaning it offers the accountability and transparency that Google Groups and the other type of email addresses do not offer.
  • It integrates with your other favorite daily apps, e.g., Slack and Trello
  • You can create Workflow Rules to automate many processes in a shared inbox in a clear and precise way.
👉 direct link to create a shared inbox: gmelius.io/shared-inbox/create
Shared inbox display
  1. Ticketing folders
  2. Board view of the shared inbox
  3. Live feed notifications
  4. Conversation widget (in the email view)
  5. Notes (in the email view)
Click here to learn how to use a shared inbox


  1. Do I have to be the admin to create a shared inbox?

No, you do not have to be the Gmelius admin to create a shared inbox. However, your ability to create a shared inbox, depends on the type of email address you want to share. See more details here.

  1. Should I create a shared inbox or a shared label?

Click here to understand the difference and decide which one you need.

  1. Can I have various addresses placed in one shared inbox?

Yes. Check out this article.

  1. Can I create a shared inbox by myself?

No, you need to have at least another user in your subscription in order to create a shared inbox. You can add another user here.

  1. The shared inbox is not working, what can I do?

First, check out this article. If you still cannot get it to work, you can contact us at support@gmelius.com.

How did we do?

Prevent forwarded emails from being shared

How to use a shared conversation links