How to: Prevent sharing conversations from a particular email address

Gmelius Updated by Gmelius

If you wish to prevent the automatic sharing of conversations for specific contacts within a shared mailbox, please follow these steps:

  1. Click on the Gear icon at right side of your Gmail inbox
  2. Access your Gmail settings
  3. Head to the "Filters and Blocked Addresses" tab and find the filter "Apply label "Inbox - the name of your shared inbox".  As an example, I created a shared inbox for
  4. Click on "edit"

  1. Add the email address of the user under the "From" field. This is how you need to add it: (-{email address})
    As an example, I want to share my inbox with the team but I don't want emails coming from "" to be automatically shared. 
  2. Click on "Continue" > "Ok" > "Update filter".

How did we do?

How to: Change the workflow of a shared inbox and view shared conversations in the inbox