Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
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Switching to Gmelius
How to create a board
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How to add an email to a board
Manage your boards
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How to create a shared inbox
How to convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
How to send emails and reply from a shared email address
How to stop sharing an email conversation
How to rename or delete your shared inbox
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How to create an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
How to consolidate multiple email addresses in one shared inbox
How to use keyboard Shortcuts
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Understanding shared inboxes
How to use a shared conversation links
Users are not receiving emails in the shared inbox
Pin the "Mine (all)" in your inbox
How to create and use Gmail shared labels
How to edit your shared labels
Understanding the difference between a shared inbox and a shared label
Prioritise a shared label
Notes & Mentions
Workflow Rules & SLAs
Understanding Gmelius Rules
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How to assign emails in a round robin
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How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to create and use email templates
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I get an open notification when checking my sent emails
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CRM Integration (Bcc rules)
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Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
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How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
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Gmail is slow
User showing as inactive
Legal & Policies
How to add and manage users
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Difference between my legacy plan and the current ones
Feature Deprecation Process & Policies
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How to upgrade to a paid plan
Train your teammates
Updated by Mamdouh Abdel Meguid
Depending on how you manage the various email addresses you have, you might not necessarily want to have a shared inbox for each one of them. Instead, you could have these email addresses appear in only one shared inbox.
First, make sure the email address you want to include is forwarded to your shared inbox’s email address or forwarded to your primary email address. It can be a normal G Suite/Gmail forwarding or this email address can be an alias of your shared inbox’s email address or an alias of your primary email address.
Here is an example:
To have the emails sent to firstname.lastname@example.org appear in the shared inbox Info Box, this is what I need to do:
- Create a Gmail filter by typing in the “To” field: email@example.com
- Click on Create filter
- If your shared inbox 2 has the “Ticketing” workflow click on “Skip Inbox”. If it is “Ticketing + Inbox”, there is no need to tick “Skip inbox”
- Next to “Apply label” select the label of the shared inbox. In my case, it is “Info Box”
- Click on “Create filter”
That’s it, now I receive the emails sent to firstname.lastname@example.org in my shared inbox Info Box.