How to consolidate multiple email addresses in one shared inbox

Mamdouh Abdel Meguid Updated by Mamdouh Abdel Meguid

Depending on how you manage the various email addresses you have, you might not necessarily want to have a shared inbox for each one of them. Instead, you could have these email addresses appear in only one shared inbox.

First, make sure the email address you want to include is forwarded to your shared inbox’s email address or forwarded to your primary email address. It can be a normal G Suite/Gmail forwarding or this email address can be an alias of your shared inbox’s email address or an alias of your primary email address.

Here is an example:

I have a Google Group "info@awesome.com" for which I have a shared inbox called “Info Box”. I also have an alias of this Google Group "hello@awesome.com".

To have the emails sent to hello@awesome.com appear in the shared inbox Info Box, this is what I need to do:

  1. Create a Gmail filter by typing in the “To” field: hello@awesome.com
  2. Click on Create filter
    Create%20filter
  3. If your shared inbox 2 has the “Ticketing” workflow click on “Skip Inbox”. If it is “Ticketing + Inbox”, there is no need to tick “Skip inbox”
  4. Next to “Apply label” select the label of the shared inbox. In my case, it is “Info Box”
  5. Click on “Create filter
    Apply%20label

That’s it, now I receive the emails sent to hello@awesome.com in my shared inbox Info Box.

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