How to create a shared inbox

Gmelius Updated by Gmelius

  • To create a shared inbox head here πŸ‘‰ gmelius.io/workspaces and click on "+ NEW WORKSPACE".
  • Choose the workspace Shared inbox
  • The configuration will depend on the type of email address you want to share

Primary address/email alias

  1. On the first drop-down choose which address you want to share.

If you choose your "primary address", all emails you receive on that email address will be shared with the members of the shared inbox. If you choose an alias, only emails you receive on that address will be shared.

If you want to have emails you receive on your other aliases to be in the same shared inbox, finish the setup of the shared inbox, and then follow the steps of this article.
  1. Give a name to your shared inbox.
You can change the name afterward in your Gmail labels, but only for you and not for the others, so make sure you like the name you are giving it.
  1. Decide whether you want each email conversations assigned to appear in the regular inbox of the user assigned and then click NEXT. A rule will be created to perform this action.
  1. In the drop-down list select the users who should be part of your shared inbox. If you cannot find a user, make sure you add that user first to your Gmelius subscription by clicking on "MANAGE USERS".
  2. Click on CREATE.

Google Group

  1. To convert a Google Group into a Gmelius shared inbox, select "Google Group" and click "NEXT"
  1. Type the email address of the Google Group
  2. Read the yellow box and tick it if your setup is correct. If not please follow these instructions and if you do nnot have access to these settings ask your Google Workspace admin to follow them.
  1. Once you pass the delivery check, give a name to your shared inbox.
You can change the name afterward in your Gmail labels, but only for you and not for the others, so make sure you like the name you are giving it.
  1. Decide whether you want each email conversations assigned to appear in the regular inbox of the user assigned and then click NEXT.
  1. In the drop-down list select the users who should be part of your shared inbox. If you cannot find a user, make sure you add that user first to your Gmelius subscription by clicking on "MANAGE USERS".
  2. Click on CREATE
To start managing your shared inbox emails and collaborate with your team, check this article.

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How to convert a Google Group into a shared inbox

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