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How to create a shared inbox

Gmelius Updated by Gmelius

Shared inboxes make it possible to manage group emails like support@, sales@, or any other team email right from Gmail or Slack. You can use shared inboxes to replace your help desk software, your Google Groups, or just simplify email management as a team.

To create a shared inbox, click on the button below.

A shared inbox can be created for three different types of email addresses.

  • Google Groups. Click here to see how to create a shared inbox for a Google Group.
  • Primary email addresses (Google user account to which you can log in). Click here to see how to create a shared inbox for a primary email address.
  • An email alias (an email address that is forwarded to yours). Click here to see how to create a shared inbox for an alias.
An alias is an email address that is registered under a user account in Google Workspace. An alias is not an account. See here how to create an alias.

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How to create a shared inbox for a primary email address

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