Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to setup a G Suite email alias
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Prevent forwarded emails from being shared
Understanding your invoice
How to update my billing details
How to get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Updated by Gmelius
Gmelius offers an innovative and clever way to manage email for groups; support@, sales@ or any other group alias right from your Gmail inbox.
Before setting up a shared inbox, you should already have an email address you wish to configure as a shared inbox. This email address should be one of the two following types:
- G Suite or Gmail primary account, that is an email address used to login into Gmail
- Google Group or an Alias (an email alias is an email address that forwards emails to your G Suite/Gmail account)
You may also find useful:
- How to convert a Google Group into a shared inbox?
- How to set up a G Suite email alias?
- What is the difference between a shared inbox and a shared label?
Set up a Shared Inbox
⚠️ Before setting up a shared inbox make sure you added your team 👉here.
Please head to the shared inbox panel in your Gmelius dashboard.
E.g., Emily (email@example.com) is a Gmelius account administrator. She wants to create a shared inbox for firstname.lastname@example.org. Support is a primary account with its very own inbox. First, she needs to add email@example.com as a user to her subscription via gmelius.io/account/team/add Then, she will log in as firstname.lastname@example.org to gmelius.io/shared-inbox to set up the shared inbox.
- Click on the blue button NEW SHARED INBOX at the top/right of the page;
Direct link 👉 https://gmelius.io/shared-inbox/create
- Select or enter the email address you wish to share.
- Click on
- Add the teammates you want to share the inbox with and click on
- You can further edit the name of your shared inbox [optional]
- Choose if you want to automatically add future team members to your shared inbox. You can change this option afterward.
- You can opt to have conversations to also appear in the personal inboxes of your teammates.
- Click on