Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to setup a G Suite email alias
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Prevent forwarded emails from being shared
Understanding your invoice
How to update my billing details
How to get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Table of Contents
Updated by Gmelius
Gmelius offers an innovative and clever way to manage email for groups; support@, sales@ or any other group alias right from your Gmail inbox. By using Gmelius, you can easily share and delegate conversations to members of your team, and keep track of your company's communications like you would do it in a separate Help Desk.
In order for your shared inbox to be functional, please ensure that the email address you wish to configure as a shared inbox is active:
- G Suite or Gmail primary account, that is an email address used to login into Gmail
- Google Group or an Alias (an email alias is an email address that forwards emails to your G Suite/Gmail account)
Please find below instructions to help you troubleshoot an existing Gmelius shared inbox, depending on whether the latter shared mailbox has been created from an existing Google Group or an email alias.
A) Shared Inbox created from a Google Group
Once the Gmelius shared inbox is set, it's time to update the configuration of your existing Google Group. To do so, head to https://groups.google.com
Please note that it's important to keep your Google Group active!
You need to remove all users from the Google group but the email address of the administrator of your newly created shared inbox. To do so, click on "Manage Members" for your Google Group.
Suppose Jane (firstname.lastname@example.org) wishes to share a Google Group email address email@example.com. Jane will remove all email addresses or members linked with the Google Group for firstname.lastname@example.org but her own email address email@example.com.
Finally, access the "Members" section of your Google Group and you should only see your primary email address (in our example, firstname.lastname@example.org). Click on your name in the list to display your user configuration.
Make sure that "Email delivery" is set to "All Emails" as shown below. Don't forget to save your changes. Wait for 5 minutes and then click on "Retry" to relaunch the Gmelius configuration helper.
B) Shared Inbox created from an Email Alias
Is this email alias active and forwarded to a primary email account?
Suppose Jane has a primary account email@example.com and wishes to configure a shared inbox for the email alias firstname.lastname@example.org. Then, Jane must ensure that all emails sent to email@example.com are forwarded to firstname.lastname@example.org before creating a shared inbox with her team.
If you're a G Suite customer, and would like to set up an email alias to receive mail sent to your existing email address, you can create an email alias for it in your G Suite Admin console. In our example, Jane will create an alias for support@ under her primary account jane@.
Official G Suite instructions: https://support.google.com/a/answer/33327?hl=en
Within 24 hours or sooner, you will start receiving emails sent to your email alias address, and your shared inbox will be fully functional.