Train your teammates
Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a shared inbox
How to create a shared inbox for a primary email address
How to create a shared inbox for an alias
How to create a shared inbox for a Google Group
Understanding shared inboxes
How to manage emails in your shared inbox
Troubleshooting a Shared Inbox created from a Google Group
Manage users of a workspace
How to send emails and reply from a shared email address
How to stop sharing an email conversation?
How to rename or delete your shared inbox
How to create an email alias
How to consolidate multiple email addresses into one shared inbox
Prevent forwarded emails from being shared
How to manage your shared inbox with the Board View
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to create a board of your inbox
How to add attachments in boards
How to use automations with Boards
How to delete a board
Shared Gmail Labels
How to share Gmail labels
How to edit your shared labels
How to manage and apply shared Gmail labels
How to filter emails in shared label by assignments or status
Prioritise a shared label
Notes and @mentions
How to create and use tags
Understanding the difference between a shared inbox and a shared Gmail label
How to use workspaces?
How to share a draft in Gmail?
How to avoid double replies
How to use shared conversation permalinks?
Emails are not arriving in the shared inbox
How to be notified of assigned emails?
How to view the full history of a shared email conversation?
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
Rules and SLAs
Understanding Gmelius Rules
How to create a rule
How to see emails both in a workspace and in your regular inbox
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to automatically assign emails
How to add and use business hours
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to insert images in a template
How to add attachments to a template
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
Account & Billing
How to add and manage users
Roles and permissions
How to transfer a Gmelius subscription to another account
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
FAQ & Quick Fixes
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
Workspaces created before April 2021
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
Why is authentication required?
Is Gmelius HIPAA compliant?
Gmelius SLAs and System Requirements
Feature Deprecation Process & Policies
Google Advanced Protection
Is Gmelius GDPR compliant?
What happens at the end of my trial?
How to contact support?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Updated by Gmelius
Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency.
You can create Rules in your Gmelius dashboard: gmelius.io/automation/rules/create
Plans: Available across plans, with specific restrictions, applied as detailed on our pricing page.
- The creator of a shared label or a shared inbox
- The user with whom a Gmail label or an inbox is shared
- The account administrator
- The user with the manager role under your Gmelius account
Rules are made up of three sections:
- FOR EACH: the trigger event that qualifies a rule to start scanning for the filter conditions.
- IF: filter conditions that need to exist in order for the rule to run the actions.
- OR IF: add another condition. Either this condition or the previous one will trigger the action.
- THEN: resulting action that occurs from the rule once conditions are met.
We'll go through each specific condition within each of the three categories.
⚡︎ Rules are specific to a shared mailbox/label and work on all the emails that arrive in that shared mailbox/label.
The For Each section contains triggering events that will cause Gmelius to start evaluating the conditions of your rule and see if they are met.
List of triggers:
- New conversation: A brand new conversation.
- Customer reply: A customer reply in an existing thread.
- Teammate reply: A teammate's reply is sent in an existing thread.
- New note: An internal note is posted in a conversation.
- Conversation tagged: A tag is added to a conversation.
- Conversation untagged: A tag is removed from a conversation.
- Conversation assigned to: A conversation is assigned to a teammate.
- Status change to: A conversation changes status to re-open, pending or closed.
The If section contains the filters you've set that must exist in order for the actions to run.
List of filters:
- Sender email address: Text requirements in the From field, which has the following sub-filters: Is, Contains, Does not contain, Starts with, Ends with.
- Recipient email address: Text requirements in the To field, which has the following sub-filters: Is, Contains, Does not contain, Starts with, Ends with.
- Cc email address: Text requirements in the Cc field, which has the following sub-filters: Is, Contains, Does not contain Starts with, Ends with
- Email subject: Text requirements in the conversation subject line, which has the following sub-filters: Is, Contains, Does not contain, Starts with, Ends with. The text that you enter here does not need to be in quotes.
- Email body: Text requirements in the conversation body, which has the following sub-filters: Is, Contains, Does not contain, Starts with, Ends with. The text that you enter here does not need to be in quotes.
- Email time:
- is between: Compares dates and times inside the defined ones
- is outside: Compares dates and times outside to the defined ones
- Conversation assignee: Assignee requirements. An email can be also assigned to anybody.
- Conversation status: Conversation status requirements which the following sub-filters: Open, Pending, Closed
In filters, such as Sender email address, Recipient email address, CC email address, Email subject. and Email body you can set multiple values by separating them with semicolons ",".
AND/OR rule conditions
Gmelius allows you to create rules using AND/OR statements. With this capability, you're able to create complex workflows within a single rule, making it easier to manage moving forward.
Using AND type
You are able to create conditions using And types. Using And will require all the listed conditions to be true in order for the rule to take action.
Using OR IF type
You will be able to create alternative conditions. Using Or will require only one of those conditions to be true.
You can also use a combination of these two types.
Listing keywords within a filter
Some conditions allow you to type in your own text for the condition (such as Email Subject, Body, Sender email address, CC email address). In this case you can type alternative text, i.e. "Or", by inserting a semicolon ";", e.g. important;urgent;confidential
The Then section contains the list of actions that will result when all filters are met.
List of actions:
- Assign to: Assign conversation to a specific teammate.
- Change status to: Change the status of a conversation, to re-open, pending, closed.
- Add tag: Add a specific tag.
- Remove tag: Remove a specific tag.
- Send email: Reply with a specific canned response. You can use your Gmelius templates.
- Move to board: Move the conversation to a specific Gmelius board.
- Add label: Apply a Gmail label or a Gmelius shared Gmail label.
- Remove label: Remove a Gmail label or a Gmelius shared Gmail label.
- Snooze: Snooze a conversation.
- Add a note: You can mention someone in a rule. An internal note will be posted in the conversation.
- Skip inbox: Archive the email conversation.
- Move to Inbox: Places the emails in the regular inbox of the user you want
Add a condition to the resulting action
In the resulting action "Then", you can select "After" in order to add a timed condition. You can then select between three conditions: conversation assignee, conversation status, and "No reply".
Pro users can add their business hours and this will apply to all workspaces and all the new conversations.
Using AND type
You are able to create multiple actions in one rule using And types.