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Automation Rules

Remove manual processes with automation rules and agents

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7 articles by 1 author

Understanding Gmelius Rules

Gmelius Rules allow you to automate your workflow. Here is a full guide on how they work.

How to create a rule

Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency. Here is how to create them.

How to see emails both in a workspace and in your regular inbox

Rules allow you to create many different automated actions for your workspaces. One of them is the ability to bring conversations that are part of your shared inbox or your shared Gmail label into yo…

How to set-up an autoresponder

Rules allow you to create many different automated actions for your shared inboxes and shared labels. One of the most common actions is to have an auto-responder when customers send an email to a sha…

How to create alerts for shared inboxes (SLA)

SLAs (Service Level Agreement) are very common especially in the travel and logistics industries, to provide top-notch service to customers. Even if your team does not have formalised SLAs with clien…

How to automatically distribute emails using Round-Robin and Load balancing Assignments

Evenly disperse messages among a group of teammates by automating assignments with round-robin and load-balancing rules

How to add and use business hours

Business hours are available only for Pro users. When editing your business hours, they will apply to all your rules as well as your analytics. You can add business hours for the rules to consider yo…

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