Workflow Rules & SLAs

Understanding Gmelius Rules

Gmelius Rules allow you to automate your workflow. Here is a full guide on how they work.

Gmelius
Updated 6 days ago by Gmelius

How to create a rule

Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency. Here is how to create them.

Gmelius
Updated 2 months ago by Gmelius

Set-up an auto responder

Rules allow you to create many different automated actions for your shared inboxes and shared labels. One of the most common actions is to have an auto-responder when customers send an email to a sha…

Gmelius
Updated 6 days ago by Gmelius

SLA for shared inboxes

SLAs (Service Level Agreement) are very common especially in the travel and logistics industries, to provide top-notch service to customers. Even if your team does not have formalised SLAs with clien…

Gmelius
Updated 6 days ago by Gmelius

Assign in a round-robin

Evenly disperse messages among a group of teammates by automating assignments with round-robin rules

Gmelius
Updated 6 days ago by Gmelius

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