Rules and SLAs
Understanding Gmelius Rules
Gmelius Rules allow you to automate your workflow. Here is a full guide on how they work.
How to create a rule
Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency. Here is how to create them.
How to see emails both in a workspace and in your regular inbox
Rules allow you to create many different automated actions for your workspaces. One of them is the ability to bring conversations that are part of your shared inbox or your shared Gmail label into yo…
How to set-up an autoresponder
Rules allow you to create many different automated actions for your shared inboxes and shared labels. One of the most common actions is to have an auto-responder when customers send an email to a sha…
How to create alerts for shared inboxes (SLA)
SLAs (Service Level Agreement) are very common especially in the travel and logistics industries, to provide top-notch service to customers. Even if your team does not have formalised SLAs with clien…
How to automatically assign emails (including round robin and load balancer)
Evenly disperse messages among a group of teammates by automating assignments with round-robin and load-balancing rules
How to add and use business hours
Business hours are available only for Pro users. When editing your business hours, they will apply to all your rules as well as your analytics. You can add business hours for the rules to consider yo…
