Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to: Setup a G Suite email alias
How to: Change the workflow of a shared inbox and view shared conversations in the inbox
How to: Prevent sharing conversations from a particular email address
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a new meeting
How To: Schedule meetings from your inbox
How To: Share and edit meetings
How To: Connect your Zoom account to Gmelius Meetings
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
How to: Set up a campaign with SMTP
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Feature Deprecation Process & Policies
Prevent forwarded emails from being shared
Understanding your invoice
How To: Update my billing details
How to: Get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Table of Contents
Updated by Gmelius
Tags help you and your team to organize and sort your emails. For example, if you use a Gmelius Shared Inbox to manage your customer support, you can use tags to contextualize your customer emails by the kind of questions they ask or the problems they report.
Create a new tag
1. From the ticketing widget:
Under the "Tag, this conversation" field ⓵ you can type in and create a new tag.
2. From the dashboard
Click your avatar and into My account, then click Tags under the profile section. Direct link: gmelius.io/tags
- Click on the New Tag button at the top right corner
- Give your tag a name
- Highlight the tag with a color
- Click "Create"
Edit a tag
From your user dashboard: Click on the tag you want to edit and make your changes.
Apply a tag to an email
You can tag a conversation by clicking on the "Tag this conversation" field located on a conversation's ticketing widget. You can type the tag name you want to add in the search bar, create a new tag, or scroll through all tags. You can add as many tags as you want, though Gmelius will collapse the tags when there are many tags on a conversation.
Remove a tag from an email
- Hover the mouse over the tag name to find a small cross to its right
- Click on the cross (✖) to remove the tag from the email.
Automate tagging with rules
You can also automatically add tags using rules. To do this, add an action using Add tag.
Tags vs Shared labels
Tags allow you to put one or two keywords on an email conversation to give it context or priority. You cannot filter or search tags, but it's a useful option for your team to have an overview of what the emails are about or how important they are in a shared inbox or shared labels.
Shared labels are used to share specific emails with a group of users (e.g. another department) or categorize emails of your shared inbox (e.g. billings, refunds, cancelation, a geographic zone, etc.). You can then look for emails in your shared labels and also use Gmail's filters to apply automatically your shared labels to specific emails.