FAQ

Why my email is shared in another workspace?

In some instances, some conversations may need to be merged because they are identical. If that's the case, you will end up with a conversation that has the sharing information, and a similar one whi…

How to create and use tags

Tags help you and your team to organize and sort your emails. Here's how to use them.

Understanding the difference between a shared inbox and a shared Gmail label

Wondering whether you need to create a shared inbox or a shared label? This article briefly outlines a few pointers to help you determine what is the best set up for your use case.

How to use workspaces?

A workspace is an environment that will allow you to collaborate with your team on email communications and tasks. By adding email conversations to a workplace, you can better d…

How to use Gmelius advanced search

Gmelius' search functionality is an advanced version of custom views that allows you to filter shared conversations across multiple workspaces and use advanced combinations of filters.

How to share a draft in Gmail?

Shared email drafts let you collaborate on the edition of a reply right from Gmail. A shared draft is always shared with the members of a shared conversation. You can then ping the specific users wit…

How to avoid double replies

The collision alert is a default option on all shared conversations and alerts a user who is going to reply to a shared conversation when someone else from the team is already viewing or replying to…

How to use shared conversation permalinks?

Every shared conversation in Gmelius has a unique conversation permalink that you can use with your teammates the conversation is shared with.

Emails are not arriving in the shared inbox

Why emails are not being shared Troubleshooting the shared inbox

How to view the full history of a shared email conversation?

You can view the history of a shared email conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find all the past events linked to this very conversation, e.g.:…

How to use the multiple inbox view

Gmail's multiple inbox view allows you to pin any Gmelius label or any search query as a section in your regular inbox. You can use it to see the "Mine (all)", the Unassigned folder of a shared inbox…

How to manage workspaces

To manage workspaces, go to 👉 gmelius.io/workspaces On this page you can: Filter workspaces by type or name. Indicates the Type of workspace. Create automation rules for your workspace. Automate your…

How do I fix the "This app is blocked" error message?

If you have this error message while using Gmelius: it's due to your company settings preventing the addition of third-party apps without explicitly allowing them. In this case, all you need to do is…

How to see emails both in a workspace and in your regular inbox

Rules allow you to create many different automated actions for your workspaces. One of them is the ability to bring conversations that are part of your shared inbox or your shared Gmail label into yo…

How to migrate emails from one Gmail account to another?

Since Gmelius is an official Google Partner, we recommend using the free Google Migration tool for seamless email migration between mailboxes. Requirements. A Google Workspace account. Access to the…

How to add and use business hours

Business hours are available only for Pro users. When editing your business hours, they will apply to all your rules as well as your analytics. You can add business hours for the rules to consider yo…

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Why my email is shared in another workspace?