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Gmelius is not visible in Gmail

Gmelius Updated by Gmelius

Before following all the steps outlined below, first ensure to reload Gmail and clear your cache (using Ctrl+Shift+R on Windows or Cmd+Shift+R on a Mac). This will ensure you run the latest version of our software.

Please ensure to follow the below instructions to get Gmelius back in your Gmail inbox.

A) Is the Gmelius extension installed and active?

Copy/paste "chrome://extensions" into the navigation bar of your browser. If you can find Gmelius, ensure the extension is enabled or active, as shown below.

In case you cannot find Gmelius, it means the extension is not installed in your browser. Please install the Gmelius extension for your browser and reload Gmail.

B) Is Gmelius enabled in Gmail?

If Gmelius is disabled, the Gmelius icon will be greyed out instead of red. Just click on the latter greyed icon within the right sidebar of Gmail. Then, click on "Activate Gmelius".

C) Is the Gmail sidebar visible?

Ensure the Gmail sidebar is visible in your inbox. In case the sidebar is hidden, please head to the bottom-right side of Gmail, click on the small arrow "Show side panel" and then click on the Gmelius icon on the left side of the panel - as shown below.

D) Are 3rd-party cookies enabled in your browser?

Gmelius extensions require that 3rd-party cookies are enabled in your browser. By allowing Gmelius access to your cookies, you're granting Gmelius the ability to remember that you have already logged into your account.

Here are the instructions on how to enable 3rd-party cookies in your Google Chrome browser:

  1. In Google Chrome browser, at the top right, click More and then Settings.
  1. At the bottom, click on Advanced.
  2. In the Privacy and Security section, click Site settings
  1. Select Cookies

  1. Uncheck the box next to Block third-party cookies and site data.

If you are using Brave Browser.

  1. Head to your Gmail inbox
  2. Simply click on the "Brave shield" icon Top-Right of your Brave browser, next to the research bar.
  3. And turn "All cookie allowed"

E) Are Gmelius buttons regrouped in the compose window?

When the size of your screen is too small and/or a large number of Gmelius features are enabled, you can find the Gmelius icons by clicking on the grid menu button, as shown below.

F) Is there any conflict with another extension?

There may exist a conflict with another extension installed in your browser.

Ensure to check out this up-to-date list of known conflicts.

G) Is there any locally corrupted data?

  1. Clear your browser's cache. See tutorial
  2. Reload your inbox.

H) Fix 99.99% of other issues...

By removing the permission and clearing your local data

If the problem persists, please follow these steps:

  1. Go to https://myaccount.google.com/permissions Look for "Third-party apps with account access".
  2.  Remove Gmelius.
  3. Finally, clear your local data and reload your inbox. Note that it will only clear cookies and locally stored data in your browser, you won't lose any Gmail or Gmelius data.

By whitelisting Gmelius

If you notice that Gmelius is loading on your home computer, but not on your work computer, this is probably due to your firewall configuration.

You can whitelist  *.gmelius.io *.firebase.com and *.firebaseio.com on port 443.

If this is not feasible, our associated ASN is 15169:  https://www.dan.me.uk/bgplookup?asn=15169

Feel free to ask your network's administrator to whitelist the latter domains.

If you still have any trouble loading the Gmelius extension in your browser, do not hesitate to Contact us. We'll be happy to help you out!

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