Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to delete a board
How to create a shared inbox
How to convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
How to send emails and reply from a shared email address
How to stop sharing an email conversation
How to rename or delete your shared inbox
How to create and use tags
How to setup an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
How to use keyboard Shortcuts
How to prevent email conversations from being shared
Understanding shared inboxes
How to use a shared conversation links
Users are not receiving emails in the shared inbox
Pin the "Assigned to me" in your inbox
How to create and use Gmail shared labels
How to edit your shared labels
Understanding the difference between a shared inbox and a shared label
Notes & Mentions
Workflow Rules & SLAs
Understanding Gmelius Rules
How to create a rule
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to assign emails in a round robin
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link to a campaign
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to add attachments to a template
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
What happens at the end of my trial?
What are the limits on the free version of Gmelius?
How to contact support
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Gmail is slow
Legal & Policies
How to add and manage users
Roles and permissions
How to transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
Feature Deprecation Process & Policies
Understanding your invoice
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
Updated by Gmelius
First, ensure that the Gmelius extension is installed and enabled in your browser by following the instructions of this article. Then, ensure that email tracking is enabled in your compose window, i.e., click on the double tick icon at the right of the SEND button then click on the dot next to "Track this email" or "Track all emails by default". A further sign that the email will be tracked is that the double tick icon is blue.
- Ensure that email tracking is enabled in your compose window.
- Click on the three-dot at the bottom right of your compose window and make sure that "Plain text mode" is disabled - otherwise, Gmelius won't be able to inject its trackers.
- Make sure 3rd party cookies are enabled in your browser. See the steps here to enable them.
Once your email is sent and if you wish to test Gmelius' email tracking feature, please ensure to open the test email on a device where Gmelius is not active (e.g., your phone or another browser). Why? Because our software is configured to block all Gmelius trackers to prevent false positives, and this even if you turn off the "detection of trackers" in your Gmelius settings.
Test email tracking
If you wish to test Gmelius email tracking feature, please ensure to open the test email on a device where Gmelius is not active (e.g., your phone or another browser).
Our software is configured to block all Gmelius trackers to prevent false positives, and this even if you turn off the "detection of trackers" in your Gmelius configuration.
- The recipient has not opened my email, but I received an open notification, why?
- Why do I see "Someone opened the email"?
You must have sent that email to more than one recipient and did not activate the per-recipient tracking (not included in the Free plan)
- My tracked email was opened too many times, this doesn't look real. Why?
Different reasons could be behind that. You can check them out in this article.