Why do I get an open notification when checking my sent emails?

Gmelius Updated by Gmelius

Email tracking works by inserting a small invisible picture in the body of your emails. Whenever the email is opened, a request is made to the Gmelius servers to load the pixel picture, and this triggers an open.

In order to NOT count your own opens as genuine opens, i.e., false positives, please ensure to follow the below instructions.

  1. Access your Gmelius settings: https://gmelius.io/settings
  2. Open the "Privacy & Security" tab
  3. Enable the feature "Detect and block email trackers"
  4. Follow the instructions

How did we do?

How to enable per-recipient tracking

Email tracking is not working

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