Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to setup a G Suite email alias
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Prevent forwarded emails from being shared
Understanding your invoice
How to update my billing details
How to get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Updated by Gmelius
Besides a cat opening frenetically your tracked email every 2 seconds, there are three [more] realistic explanations.
1. False positives
Put differently, your own opens are counted and considered as genuine opens. To prevent this to happen, please ensure to follow these simple instructions.
2. Your tracked email has been forwarded
If one of your original recipients has forwarded your tracked email, the tracking pixel will be forwarded as well leading to additional opens. A possible way to detect a forwarded email is to look for discrepancies in open locations (if any).
3. Your tracked email has been sent to an inbox managed by scripts or "bots"
In this case, your tracked email will be possibly requested and parsed programmatically every X minutes or hours, and this can lead to a high number of opens; e.g., a CRM or a help desk email address.
Please note that Gmelius offers a way to mute read and open notifications, and only get notified upon the first (and most important) open. To learn more: