Workspaces created before April 2021

If you have created a shared inbox or a shared Gmail label before April 2021, some of them need an update.

  1. Some of your shared inboxes might have a set-up that automatically displays new emails, both in the Unassigned folder of your shared inbox as well as in your and your teammates' regular inboxes.
  2. Some of your shared Gmail labels might have a set-up that automatically displays new emails, both in the Label folder as well as in your and your teammates' regular inboxes.

Starting from April 20th, 2022, the simplified logic will apply:

  • For a shared inbox: New emails will appear only in the Unassigned folder (and not in your regular inbox).
  • For a shared Gmail label: New emails will appear only in the Label folder (and not in your regular inbox).
If you wish to continue seeing emails (that are part of a shared inbox or a shared Gmail label) in your or your teammates' regular inbox, you can create an automation rule for that shared inbox. See here how.

How did we do?

Troubleshooting a Shared Inbox

How to know if my issue is related to a conflict or not?

Contact