Train your teammates
Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a shared inbox
How to create a shared inbox for a primary email address
How to create a shared inbox for an alias
How to create a shared inbox for a Google Group
Understanding shared inboxes
How to manage emails in your shared inbox
Troubleshooting a Shared Inbox created from a Google Group
Manage users of a workspace
How to send emails and reply from a shared email address
How to stop sharing an email conversation?
How to rename or delete your shared inbox
How to create an email alias
How to consolidate multiple email addresses into one shared inbox
Prevent forwarded emails from being shared
How to manage your shared inbox with the Board View
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to create a board of your inbox
How to add attachments in boards
How to use automations with Boards
How to delete a board
Shared Gmail Labels
How to share Gmail labels
How to edit your shared labels
How to manage and apply shared Gmail labels
How to filter emails in shared label by assignments or status
Prioritise a shared label
Notes and @mentions
How to create and use tags
Understanding the difference between a shared inbox and a shared Gmail label
How to use workspaces?
How to share a draft in Gmail?
How to avoid double replies
How to use shared conversation permalinks?
Emails are not arriving in the shared inbox
How to be notified of assigned emails?
How to view the full history of a shared email conversation?
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
Rules and SLAs
Understanding Gmelius Rules
How to create a rule
How to see emails both in a workspace and in your regular inbox
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to automatically assign emails
How to add and use business hours
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to insert images in a template
How to add attachments to a template
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
Account & Billing
How to add and manage users
Roles and permissions
How to transfer a Gmelius subscription to another account
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
FAQ & Quick Fixes
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
Workspaces created before April 2021
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
Why is authentication required?
Is Gmelius HIPAA compliant?
Gmelius SLAs and System Requirements
Feature Deprecation Process & Policies
Google Advanced Protection
Is Gmelius GDPR compliant?
What happens at the end of my trial?
How to contact support?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Updated by Gmelius
Gmelius lets you insert an unsubscribe link to all emails sent via Gmelius campaigns and sequences.
In order to follow best privacy practices, any contact who clicks on an unsubscribe link will be unsubscribed from all your future campaigns.
How to add an unsubscribe link to a campaign
In the 2nd step of your campaign creation ensure to click on "include unsubscribe link" at the bottom of the editor.
Once the campaign sent, you'll be then able to view and export the contacts who decided to unsubscribe by accessing your campaign's analytics.
How to add the unsubscribe link to a sequence of emails
Head to your sequence settings and enable the option "Include unsubscribe link"
👉Click here to head to the sequence menu.
Why do I need to include an unsubscribe link?
Avoid Spam folders
You should know by now, how harmful it’s for your reputation to have emails that end up in spam folders. By including an unsubscribe link in your emails, it automatically gives you more chances to end up in the inbox rather than in the spam folder.
Keep your Customer Happy
Even if you have optimized your campaigns' messages, content, incentives, and frequencies, not all your customers will be equally receptive to them. It’s important to be understanding of people’s needs and preferences and allow them to opt out of your email list if they wish to do so. In fact, this improves the whole email marketing experience, to make sure that unlike social channels, your inbox is for content you specifically choose and want to see.
To be compliant with the EU GDPR, you need to ensure a proper way for their contacts to unsubscribe from your mailing list. The unsubscribe process under GDPR needs to be clear and simple, and Gmelius Campaigns offers you a visible unsubscribe link in each email from where your subscriber can easily unsubscribe from all your email communications. According to article 17 of the GDPR, all data subjects have the right to request their data to be erased. You have the obligation of deleting such data when the data subject withdraws consent for it to be collected and used or when it’s no longer necessary for the purposes for which it was collected. It is within a data subject's rights to request to unsubscribe from a list and the data controller's right to delete such data. Keep note with GDPR, consent cannot be something that you obtain once and that’s it.
If you need to learn more about Gmelius' commitment to full compliance with the new in effect GDPR please visit: https://gmelius.com/legal/