How to create a rule

Gmelius Updated by Gmelius

Rules are released in BETA.

Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency. 

⚡︎ We are offering early access to a powerful feature to gather feedback and insights from our community. Share yours with ✉️ 

Plans: Growth and above. 


Step 1

Head to your Gmelius dashboard, and click on "+ NEW RULE"

Step 2

Give your rule a name and select the shared inbox or label the rule will apply to. Rules are set per shared inbox or label. 

Step 3

In this example, we are setting up an auto-reply to be sent after we receive a support inquiry. 

This rule is stating that for each new conversation received to the support mailbox: will be replied with a canned response - only once, using a Gmelius template. 

Step 4

Once your rule is complete click SAVE. 

More information about understanding rules, please visit our Understanding rules article




How did we do?

Understanding Gmelius Rules