Set-up an auto responder

Gmelius Updated by Gmelius

Rules allow you to create many different automated actions for your shared inboxes and shared labels. One of the most common actions is to have an auto-responder when customers send an email to a shared inbox.

1. Head here, give a name to your rule, select the shared inbox, and click on CREATE.

2. Leave the trigger "For Each" on New conversation and the condition "If" without editing and click on Edit email.

3. Create your auto-responder and make sure the email address that it will be sent from is the email address of the shared inbox.

To have the option to select the shared inbox email address, you need to configure the "Send mail as" option in your Gmail settings. See here.

4. Save the email and then the rule.

How did we do?

How to create a rule

Assign in a round-robin