Getting Started
Installing Gmelius
Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
First Steps
Switching to Gmelius
Using Gmelius
Workspaces
Shared Inbox
How to create a shared inbox
How to convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
How to send emails and reply from a shared email address
How to stop sharing an email conversation
How to rename or delete your shared inbox
How to create and use tags
How to create an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
How to consolidate multiple email addresses in one shared inbox
How to use keyboard Shortcuts
Prevent forwarded emails from being shared
Understanding shared inboxes
How to use a shared conversation links
Emails are not arriving in the shared inbox
How to notify assigned emails
How to view the team activity history of a shared email
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
Boards
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to use automations with Boards
How to delete a board
Shared Labels
How to create Gmail shared labels
How to edit your shared labels
Understanding the difference between a shared inbox and a shared label
How to manage and apply shared labels
Prioritise a shared label
How to use workspaces?
Manage workspaces
Notes & Mentions
Team Analytics
Email Delegation
Workflow Intelligence
Workflow Rules & SLAs
Understanding Gmelius Rules
How to create a rule
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to assign emails in a round robin
Meetings
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
Sequences
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
Campaigns
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link to a campaign
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
Email Templates
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to add images to a template
Email Tools
Email Tracking
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
Email Scheduling
Reminders
CRM Integration (Bcc rules)
Troubleshooting
General FAQs
What happens at the end of my trial?
How to contact support
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Common Troubleshooting
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
Account Management
Admin
How to add and manage users
Roles and permissions
How to transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
Feature Deprecation Process & Policies
Billing
Understanding your invoice
How to update my billing details
Refund Policy
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
User Settings
Integrations
Train your teammates
- All Categories
- Getting Started
- Switching to Gmelius
- Switching to Gmelius from delegated inboxes and single sign-ins
Switching to Gmelius from delegated inboxes and single sign-ins
Updated
by Gmelius
For detailed instructions on how to set-up a shared inbox in 3 quick steps, read our activation guide: How to create a shared inbox in Gmail 📨
Glossary Quick Reference | Gmail | Shared inbox |
Categorize emails | Labels | Shared labels Learn more here. |
Highlight emails in the email list | Labels | Tags Learn more here. |
Assign Emails | Labels | Assignments Learn more here. |
Action Emails | Read/Unread | Open / Pending / Closed Learn more here. |
Share an email from your individual inbox with your team | Email Forward | Apply the Share- Inbox Label e.g. Inbox- support@awesome.com |
Delete emails | Delete | Remove emails from a shared inbox Learn more here. |
Archive emails | Archive | Close, Send & Close (Archive=Close) |
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