How to view the team activity history of a shared email

Mamdouh Abdel Meguid Updated by Mamdouh Abdel Meguid

You can view the history of conversation by clicking on a shared email and in the right sidebar under "Pulse" you will find this info:

  • The user who shared the email at first
  • Which user changed the status of an email
  • Which user assigned this email and to whom
  • Notes and mentions
  • Actions triggered by rules

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How to notify assigned emails

How to use the multiple inbox view

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