How to create a ruleLast Updated: March 27, 2020
Gmelius Rules allow you to automate your workflow. Save you time by automating repetitive processes and increase your team's efficiency.
⚡︎ We are offering early access to a powerful feature to gather feedback and insights from our community. Share yours with ✉️ firstname.lastname@example.org
Plans: Growth and above.
Head to your Gmelius dashboard, and click on "+ NEW RULE"
Give your rule a name and select the shared inbox or label the rule will apply to. Rules are set per shared inbox or label.
In this example, we are setting up an auto-reply to be sent after we receive a support inquiry.
This rule is stating that for each new conversation received to the support mailbox: email@example.com will be replied with a canned response - only once, using a Gmelius template.
Once your rule is complete click SAVE.