Users are not receiving emails in the shared inbox

Mamdouh Abdel Meguid Updated by Mamdouh Abdel Meguid

Users part of a shared inbox must ensure the following:

  • The Gmelius extension is installed.
  • The Gmelius icon is visible in the add-on right sidebar. If not, see the steps here.
  • If the shared inbox was deleted and re-created, all the users will have to approve it in their dashboard.
If they still cannot see any email in the shared inbox, please reach out to
If the shared inbox creator does not receive the emails as well, check out this troubleshooting article.

How did we do?

How to use a shared conversation links

How to notify assigned emails