Users are not receiving emails in the shared inbox

Mamdouh Abdel Meguid Updated by Mamdouh Abdel Meguid

Users part of a shared inbox must ensure the following:

  • The Gmelius extension is installed.
  • The Gmelius icon is visible in the add-on right sidebar. If not, see the steps here.
  • If the shared inbox was deleted and re-created, all the users will have to approve it in their dashboard.
If they still cannot see any email in the shared inbox, please reach out to support@gmelius.com.
If the shared inbox creator does not receive the emails as well, check out this troubleshooting article.

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