Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a shared inbox
How to convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
How to send emails and reply from a shared email address
How to stop sharing an email conversation
How to rename or delete your shared inbox
How to create and use tags
How to create an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
How to consolidate multiple email addresses in one shared inbox
How to use keyboard Shortcuts
Prevent forwarded emails from being shared
Understanding shared inboxes
How to use a shared conversation links
Users are not receiving emails in the shared inbox
How to notify assigned emails
How to view the team activity history of a shared email
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to use automations with Boards
How to delete a board
How to create Gmail shared labels
How to edit your shared labels
Understanding the difference between a shared inbox and a shared label
How to manage and apply shared labels
Prioritise a shared label
How to use workspaces?
Notes & Mentions
Workflow Rules & SLAs
Understanding Gmelius Rules
How to create a rule
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to assign emails in a round robin
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link to a campaign
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to add images to a template
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
What happens at the end of my trial?
How to contact support
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
How to add and manage users
Roles and permissions
How to transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Difference between my legacy plan and the current ones
Feature Deprecation Process & Policies
Understanding your invoice
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
Train your teammates
Updated by Gmelius
In certain rare cases, you may see the following error (Err_Connection_Reset Error) and/or cannot access https://gmelius.io.
The ESET anti-virus is known to block TLS 1.2 secured pages. Please follow these steps in order to whitelist the gmelius.io domain:
- Open ESET
- Click "Setup"
- Click "Internet Protection"
- Click the gear to the right of "Web access protection"
- Click "WEB AND EMAIL"
- Expand "SSL/TLS"
- Click the "Edit" link next to "List of known certificates"
- Click "Add"
- Click "URL"
- Enter https://gmelius.io
- Choose "Auto" for "Access action"
- Choose "Ignore" for "Scan action"
- Click "OK" 3 times to close 3 dialog boxes (one click each)
- Restart Google Chrome
If the problem persists, see http://support.eset.com/kb3126/
To whitelist the gmelius.io domain:
- Open the Bitdefender window.
- Access the Protection panel.
- Click the Web Protection module.
- In the Settings tab, click the Whitelist link. A new window will appear.
- Enter https://gmelius.io in the corresponding field and click Add.
- Click Save to save the changes and close the window.
- Restart Google Chrome.
If the problem persists, please see: http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html
TLS and SSL configuration
- Open Google Chrome
- Type Alt + F and select Settings
- Scroll down and select Show advanced settings...
- Scroll down to the Network section and click on Change proxy settings...
- Select the Advanced tab
- Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
- Click OK
- Close your browser and restart Google Chrome
If the problem persists, please see this tutorial: https://usefulpcguide.com/17265/err_connection_reset/