Switching to Gmelius
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Remove emails from your shared inbox
Rename or delete your shared inbox
Create and use tags
How to setup a G Suite email alias
Create and work with Gmail shared labels
Managing your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Create a sequence
Enroll contacts in a sequence
Unenroll a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Workflow Rules & SLAs
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
CRM Integration (Bcc rules)
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
Test email tracking
What is the difference between snooze and follow-up?
How to customize snooze and follow-up behavior?
Snooze and Conversation View mode OFF
Shared conversation links
FAQs & Troubleshooting
What happens at the end of my trial?
How to contact support
How to use Gmelius shortcuts
Do you have an affiliate program?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Legal & Policies
Add and manage users
Roles and permissions
Groups and sub-teams
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Prevent forwarded emails from being shared
Understanding your invoice
How to update my billing details
How to get an invoice with my company details
Accepted forms of payment
Do you offer any discounts or coupons?
Updated by Gmelius
These quotas are hardcoded into our solution and aligned with Gmail's own limitations. If you wish to bypass these quotas, Gmelius supports custom SMTP servers (e.g., Sendgrid).
Note that if your CSV file contains less rows than the above limits, the maximum email limit will correspond to the size of your CSV, e.g., if your CSV contains 45 contacts then you'll see 45 as the upper limit for the campaign.
If you have reached the email limit in a day, your limit will be recycled after 24 hours and Gmelius will so send your campaign over several days.
How long does a campaign take for 2500 emails/recipients with a G Suite account (e.g., firstname.lastname@example.org):
- Sending 1250 on the first day
- Sending 1250 the second day
Result: total of 2500 emails sent on 2 days.
How long does a campaign take for 1200 emails/recipients with a Gmail account (e.g., email@example.com):
- Sending 250 on the first day
- Sending 250 the second day
- Sending 250 the third day
- Sending 250 the fourth day
- Sending 200 the fifth day
Result: total of 1200 emails sent on 5 days.
To optimize the deliverability of your campaigns, Gmelius developed a proprietary algorithm that computes a delay between each sent message. Among other parameters, the algorithm takes into account the number of recipients, the size of the message, and its complexity (e.g., number of links, number of images, number of HTML tags).
Haven't reached the quota limit in the day and receiving a quota warning or bounceback?
In an effort to fight spam, prevent abuse and unusual activity, Google will temporarily disable your account if you send a large number of undeliverable messages, especially if your Gmail account was recently created.
If Gmail is giving a bounceback and won't deliver your email message we, unfortunately, cannot fix this and you'll need to contact Google Support.