User showing as inactive

Gmelius Updated by Gmelius

If you created a shared workspace and then notice that your user(s) are marked as inactive, this usually occurs for the following reasons.

User(s) did not sign up yet

Your invited users should follow the link in the invitation email Gmelius sent. Upon signup, they will be automatically added to your team. You can just ask them to head to

User(s) did not accept your sharing request

When you share a workspace, e.g., a Gmail label, Gmelius then sends an email to your teammates for them to approve the sharing. Just remind them to check their inbox for the latter email and follow the instructions.

How did we do?

Gmail is slow

Gmail API: Troubleshooting "User-rate limit exceeded" errors