Train your teammates
Add users from different domains
How to install Gmelius
How To Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
How to create a shared inbox
How to create a shared inbox for a primary email address
How to create a shared inbox for an alias
How to create a shared inbox for a Google Group
Understanding shared inboxes
How to manage emails in your shared inbox
Troubleshooting a Shared Inbox created from a Google Group
Manage users of a workspace
How to send emails and reply from a shared email address
How to stop sharing an email conversation?
How to rename or delete your shared inbox
How to create an email alias
How to consolidate multiple email addresses into one shared inbox
Prevent forwarded emails from being shared
How to manage your shared inbox with the Board View
How to create a board
How to add and use task cards
How to add an email to a board
Manage your boards
How to create a board of your inbox
How to add attachments in boards
How to use automations with Boards
How to delete a board
Shared Gmail Labels
How to share Gmail labels
How to edit your shared labels
How to manage and apply shared Gmail labels
How to filter emails in shared label by assignments or status
Prioritise a shared label
Notes and @mentions
How to create and use tags
Understanding the difference between a shared inbox and a shared Gmail label
How to use workspaces?
How to share a draft in Gmail?
How to avoid double replies
How to use shared conversation permalinks?
Emails are not arriving in the shared inbox
How to be notified of assigned emails?
How to view the full history of a shared email conversation?
How to use the multiple inbox view
Pin the "Mine (all)" in your inbox
Rules and SLAs
Understanding Gmelius Rules
How to create a rule
How to see emails both in a workspace and in your regular inbox
How to set-up an autoresponder
How to create alerts for shared inboxes (SLA)
How to automatically assign emails
How to add and use business hours
How to create and use email templates
How to create and use email snippets
Manage your email templates
How to insert images in a template
How to add attachments to a template
How to create a meeting
How to schedule meetings from your inbox
How to share and edit meetings
How to connect your Zoom account to Gmelius Meetings
How to create a sequence
How to add contacts to a sequence
How to remove a contact from a sequence
How to share a sequence
How to edit an active sequence
How to pause a sequence during the weekend
How to unthread emails in a sequence
How to create and edit campaigns
How many emails can I send each day with campaigns?
Understanding the difference between a single-stage and a multi-stage campaign?
How to add an unsubscribe link
Why my campaign is not sent to all contacts?
How to stop a multi-stage campaign?
How to export my Google contacts to a CSV file
Understanding the analytics of your campaign
How to set up a campaign with SMTP
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
I get an open notification when checking my sent emails
Email tracking is not working
Possible reasons behind a large number of opens on my tracked emails
CRM Integration (Bcc rules)
Account & Billing
How to add and manage users
Default roles and permissions
How to transfer a Gmelius subscription to another account
How to cancel your subscription
How to uninstall Gmelius
How to permanently delete your Gmelius account
Custom roles and permissions
Difference between my legacy plan and the current ones
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to upgrade to a paid plan
FAQ & Quick Fixes
Gmelius is not loading
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
Workspaces created before April 2021
How to know if my issue is related to a conflict or not?
Gmail is slow
User showing as inactive
Legal & Policies
Why is authentication required?
Is Gmelius HIPAA compliant?
Gmelius SLAs and System Requirements
Feature Deprecation Process & Policies
Google Advanced Protection
Is Gmelius GDPR compliant?
What happens at the end of my trial?
How to contact support?
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Updated by Gmelius
Feature deprecation is an inevitable part of SaaS software development. As a Gmelius customer, your subscription pays for the continuous improvement of our solution. Any Innovation, of course, brings change, and change is hard - especially since we are such an integral part of your team's daily work life.
With this in mind, our goal is to minimize the impact on your organization with timely announcements, training, always-available customer support, and most importantly and if relevant, an improved alternative to the deprecated functionality.
After removal, the feature or capability will no longer work (i.e., End of Life).
Key Terms to Understand Are:
End of Life: The feature is at the end of its useful life, and we intend to stop selling, supporting, or sustaining it in favor of recently-developed and improved functionality.
End of Service Life: As a step toward removing the feature, we will no longer provide customer or technical support (bug fixes).
The table below includes all current and planned feature deprecations.
End of Service Life
End of Life
October 01, 2019
October 01, 2019
October 01, 2019
Gmail Customization Features
September 01, 2019
March 01, 2020
Location Email Tracking
April 05, 2021
June 01, 2021
June 1, 2022
October 30, 2022
To help you understand the how, why, and when of feature deprecation, we have provided the following frequently asked questions to address your most pressing questions.
Why does Gmelius deprecate features?
To continually improve and offer a solution up to par with the current norms of work, we will periodically deprecate or replace one feature with improved functionality; always with the goal of improving your user experience.
Supporting out-dated features negatively impacts the value that we bring to our customers as well as the Gmelius teams that support them.
Product & Engineering: A feature is typically deprecated because there is a new and better way to deliver that particular functionality. Maintaining both old and new features ties up these valuable human resources and negatively impacts the cost to support the product which thereby impacts future development plans. Streamlining the support of our features enables the product and engineering teams to move faster in their efforts to continually improve the product.
Customer Support, Training & Implementation: We aim at offering high-level support to all levels within your Gmelius experience from onboarding to scaling your team. The cost of the human resources associated with this service is significant. Maintaining staff trained to support you on multiple, out-dated features is costly and inefficient. Most importantly, it impacts the team’s ability to offer a fast, effective service.
Customer Impact: Change management is never fun. That’s why we make every effort to develop features and functionality that delivers a significant improvement in your Gmelius experience. Making sure that you know of, and are actively using, new developments is key to your satisfaction. This ensures that you are using functionality that Gmelius is actively supporting today.