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Gmelius Updated by Gmelius

How to read invoices

Billing Frequency

Gmelius has two options for billing frequencies, monthly or yearly. Both plans require payment upfront, and yearly plans offer additional savings (25% off) to your team. You change your billing frequency to a yearly-billed one under 

For downgrades to a monthly-billed plan, please contact us at 

Upon subscribing to a Gmelius plan, you will immediately be charged, and your billing date will be set: either every month or every year, from that day on.

Adding teammates

When you add teammates to your Gmelius account, a charge will immediately occur for a pro-rated amount for the remainder of that month or year. In the example below, you can see that the number of users on a monthly-billed Plus plan increased from 16 to 17 users. The date range and price is pro-rated to the remainder of their monthly-billed plan.

Removing teammates

When licenses are downgraded (e.g., from the growth to the plus plan) or users removed, you will not receive a refund but credit for the unused time of that license/user.  The credit will be used towards any future billing. 

All payments are processed by Stripe, a PCI Service Provider Level 1.

How to get invoices with my company details

To save or print Gmelius invoices, sign into your Gmelius dashboard using the account that is the subscription's administrator, then:

  1. Go to
  2. Enter your company's details and save them
  3. Click on the download's icon at the very right of the invoice to access it.


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How to update my billing details