Add users from different domains
How to install Gmelius
How To: Install Gmelius across a Google Workspace domain
Is Gmelius available on mobile?
Switching to Gmelius
Create a board
Add and manage task cards
Add an email to a board
Manage your boards
How to delete a board
Create a shared inbox
Convert a Google Group into a shared inbox
Manage emails in your shared inbox
Manage users of a shared inbox
Send emails and automatically reply from a shared email address
Stop sharing an email conversation
Rename or delete your shared inbox
Create and use tags
How to setup an email alias
How to change the workflow of a shared inbox and view shared conversations in the inbox
Prevent email conversations from being shared
Shared conversation links
Users are not receiving emails in the shared inbox
Create and work with Gmail shared labels
Edit your shared labels
What is the difference between a shared inbox and a shared label?
Notes & Mentions
Workflow Rules & SLAs
Understanding Gmelius Rules
How to create a rule
Set-up an auto responder
SLA for shared inboxes
Assign in a round-robin
Create a new meeting
How To: Schedule meetings from your inbox
How To: Share and edit meetings
How To: Connect your Zoom account to Gmelius Meetings
Create a sequence
Add contacts to a sequence
Remove a contact from a sequence
Share a sequence
Edit an active sequence
Pause a sequence during the weekend
Unthread emails in a sequence
Create and edit campaigns
How many emails can I send each day with campaigns?
What is the difference between a single-stage and a multi-stage campaign?
Add an unsubscribe link to a campaign
How to stop a multi-stage campaign?
Understanding the analytics of your campaign
How to: Set up a campaign with SMTP
Create and use email templates
Create and use email snippets
Manage your email templates
Add attachments to a template
How to track an email
How to know if my emails have been read
How to enable per-recipient tracking
Why do I get an open notification when checking my sent emails?
Email tracking is not working
What are the possible reasons behind a large number of opens on my tracked emails?
CRM Integration (Bcc rules)
What happens at the end of my trial?
What are the limits on the free version of Gmelius?
How to contact support
Do you have a public roadmap?
Is Gmelius available in another language?
Is Gmelius available for Microsoft Outlook?
Gmelius SLAs and System Requirements
Gmelius is not visible in Gmail
How to clear my local storage
Activation window keeps popping up
My signature is not updated on my templates
How to fix the Err_Connection_Reset error
Troubleshooting a Shared Inbox
How to know if my issue is related to a conflict or not?
Gmail is slow
Legal & Policies
Add and manage users
Roles and permissions
Transfer your Gmelius subscription
How to cancel your subscription
How to uninstall Gmelius
Permanently delete your Gmelius account
What is the difference between my legacy plan and the current ones?
Feature Deprecation Process & Policies
Understanding your invoice
How to update my billing details
Accepted forms of payment
Do you offer any discounts or coupons?
How to: Upgrade to a paid plan
In this page
Updated by Gmelius
Standard Processing SLAs
The timely execution of Gmelius services is critical to enabling your workflows to operate smoothly. The article below outlines target SLAs and limitations for various features in Gmelius. These features can include email sequences, sync events, and evaluating and processing rules.
We have built our system to be highly scalable and performant while ensuring your data is secure. As such, here are the performance expectations:
Typically, sequence stages will take under 5 minutes to process. Occasionally they may take up to 60 minutes if there are extreme spikes in simultaneous sequences being sent.
Sequences are limited to 500 per user.
Most rules are executed within a few minutes from the time they are triggered. Occasionally they may take up to 120 minutes if rules are extremely complicated.
Gmelius may limit the number of emails sent by a single user in a day as described in the article here. This helps ensure users are not rate-limited by Google. If you wish to bypass these quotas, Gmelius supports custom SMTP servers.
Campaigns are limited to 100 per user.
To ensure the most responsive experience on the platform, the following sharing limitations are hardcoded in Gmelius:
- 3,000 emails per month in total during the free trial period.
- 150,000 emails per month on any of the following paid plans, e.g., Plus, Growth, and Legacy (Team, CRM, and Business).
- 300,000 emails per month for the Enterprise plan.
Other limitations include:
- 3,000 notes per month per subscription.
- 1,000 shared labels per user.
- 1,000 templates per user.
The Gmelius Extension is supported in the current stable desktop release of Google Chrome and the immediately previous stable desktop release of Google Chrome. For example, if the current stable release of Google Chrome (as defined at Chrome Platform Status) is Chrome 90, then the versions supported are Chrome 90 and Chrome 89 for Windows, macOS, and Linux. Older versions of Chrome may function but are not actively supported by Gmelius.
In addition to the hardware requirements applicable to your operating system, the Gmelius Extension requires at least 8GB RAM installed on your system for optimum performance. Users in lower RAM environments may encounter slow performance. The Gmelius extension also requires that your display supports a resolution with a width of at least 1280 pixels. A narrower display width may result in loss of functionality.
Gmelius do not support Chromium-based browsers other than the official Google Chrome release.
Other apps that make Gmelius available, such as Shift, Mailplane, Wavebox, and similar tools, are not supported by Gmelius. If you encounter an issue using Gmelius in one of these tools, contact the tool vendor for support.