Troubleshooting

Don't panic! Fix the most common issues.

9 Articles

  • Gmelius is not visible in my Gmail inbox Before following all the steps outlined below, first ensure to reload your inbox and clear your cache (using Ctrl+Shift+R on Windows or...
  • How to clear my local storage? To clear your local storage, please follow these steps: Open your Gmelius dashboard: https://gmelius.io Click the Chrome Preferences...
  • Gmelius is broken If Gmelius cannot communicate with your account, please ensure to follow those instructions: Go to...
  • Activation window keeps popping up If you keep seeing the activation screen or the authentication screen at every load of your inbox, ensure that your browser is not...
  • How to fix the Err_Connection_Reset error? In certain rare cases, you may see the following error (Err_Connection_Reset Error) and/or cannot access https://gmelius.io. We are...
  • Desktop notifications are not displayed If you don't receive any desktop notifications, kindly follow these steps: Close your browser and re-open it. Enable push notifications...
  • How to know if my issue is related to a conflict or not? If you are using Gmelius alongside other Gmail extensions, you may (in some rare occasions) see an error message or a UI glitch. The...
  • Snooze and Conversation View mode OFF If you don't find the snooze button from a list view or when you open an email, it's probably related to a specific configuration in...
  • Troubleshooting a Shared Inbox Gmelius offers an innovative and clever way to manage email for groups; support@, sales@ or any other group alias right from your Gmail...