Frequently Asked Questions

16 Articles

  • How to contact support? Gmelius support team is available 8am-8pm (UTC) from Monday to Friday. Note that only support requests related to Gmelius will be...
  • Is Gmelius available on mobile? Yes - for both iOS & Android! Our stand-alone apps allow you to work when you want, and where you want by extending the benefits of...
  • Is Gmelius available for Microsoft Outlook? Not yet. Currently, Gmelius works with Gmail and G Suite accounts. 
  • Is Gmelius available for Firefox? We appreciate the enthusiasm for a Firefox extension, but can't dedicate our resources to it at this time. Google Chrome, Safari, Opera...
  • Do you have a public roadmap? Yes, we do: https://trello.com/b/IiJ2Bpj7/gmelius-product-roadmap Have a great idea or some feedback? Tweet @gmeliusTM or send an email...
  • How to change the first day of a week? Gmelius uses by default the day set as the start of the week in your Google Calendar. The default in the US is Sunday. But considering...
  • Is Gmelius GDPR compliant? Gmelius is committed to complying with the General Data Protection Regulation (“GDPR”), and enabling our customers to comply with the...
  • Why is authentication required? To ensure Gmelius works properly, please allow Gmelius to communicate with Google. All emails are sent via the Gmail API directly. We...
  • Is Gmelius available in another language? Gmelius is currently available only in English, but we're working on it. Localized versions are on our roadmap and will be available in...
  • How can I open the Gmelius sidebar? We introduced a new right panel that follows Google's introduction of Gmail add-ons and respects their new recommendations in order to...
  • Do you offer any discounts or coupons? Our customers are eligible for the following discounts. Yearly Payment When you prepay for a year, you’ll automatically receive up to...
  • What forms of payment do you accept? You can purchase Gmelius with any major credit card, that is Visa, MasterCard, and American Express. For annual subscriptions over 20...
  • Can I subscribe with PayPal? All payments are processed by Stripe, a PCI Service Provider Level 1. This is the most stringent level of certification available in the...
  • What is Gmelius refund policy? Under our 100% Happiness Policy, we offer a generous 30-day refund guarantee from the original date of purchase.  
  • Do you have an affiliate program? Becoming a Gmelius affiliate is fast, easy, and rewarding. We made the program as simple as possible, and 100% transparent. Get started...
  • What happens at the end of my 14-day trial? When you signup to Gmelius, you start with a 14-day trial period of our Growth plan. This gives you the opportunity to on board your...