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Shared Labels, Shared Inbox and Team Notes (@mentions)
How to create a shared inbox in Gmail?
How to convert a Google Group into a Shared Inbox in Gmail?
How to manage emails in your shared inbox?
How to assign emails in your shared inbox?
How to change the status of a shared email?
How collision detection works?
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How to create a shared label?
How to create nested shared labels?
How to associate a shared label to an email?
Notes & Mentions
How to add notes to a conversation?
How to share a note or mention a teammate?
How email delegation works?