The refund does not appear on my bank statementLast Updated: April 11, 2019
Refunds are processed by our payment provider (Stripe) and normally take 5–10 business days.
Processing time may take longer if you live outside the US, and in certain rare cases may take up to 14 days. You can read more about Stripe's refund policy here.
Refunds vs. Reversals
A reversal means that no payment was received and, therefore, no refund can be made. Your bank account will not be debited, and it will appear as if the transaction never happened. In case of doubt, please contact your bank.