I get an open notification when checking my sent emails

Email tracking works by inserting a small invisible picture in the body of your emails. Whenever the email is opened, a request is made to the Gmelius servers to load the pixel picture, and this triggers an open.

In order to not count your own opens as genuine opens, i.e., false positives, please ensure to follow the below instructions.

On Desktop

  1. Install the Gmelius extension for your browser
  2. Access your Gmelius settings: https://gmelius.io/settings
  3. Open the "Privacy & Security" tab
  4. Enable the feature "Detect and block email trackers"
  5. Follow the instructions

You may need to restart your browser for the changes to take effect. Please note that this option will block all trackers present in your inbox and not only the ones inserted by Gmelius.

On Mobile

Install the Gmelius mobile application.


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