How to manage emails in your shared inbox?Last Updated: May 22, 2019
Thanks to Gmelius you can manage any generic group email like sales@, info@, support@, as a shared inbox right from Gmail.
Once your shared inbox has been set up. Users will be able to manage all tickets/emails from their respective mailboxes.
Shared emails can be managed from the Ticketing folders, Unassigned, Mine and Assigned, located on the left Gmail Pane.
When a new email reaches the Shared Mailbox, it appears in the Unassigned folder for all the users.
All users will get a notification that a new unassigned email has arrived in the shared mailbox.
A new email coming in a Shared Mailboxes appear with the 'Open' status. The 'Open' status indicates that the email needs your immediate attention.
You can assign an email to yourself or anyone else in your team.
When you assign the email to someone, it disappears from the 'Unassigned' section of the Shared Mailbox and appears in the Assigned folder.
Locating the emails that have been assigned to you:
Click on the Mine folder on your left Gmail Pane to see the emails, assigned to you.