How to manage emails in your shared inbox?Last Updated: November 19, 2019
Thanks to Gmelius you can manage any group email like sales@, info@, support@, as a shared inbox right from Gmail.
Once your shared inbox has been set up. Users will be able to manage all tickets/emails from their respective mailboxes.
When a new email reaches the Shared Mailbox, it appears in the Unassigned folder for all the users.
Click on an email and assign it to a teammate or yourself from the dropdown list
When you assign the email to someone, it disappears from the 'Unassigned' section of the Shared Mailbox and appears in the Assigned folder.
Locating the emails that have been assigned to you:
1) To see the emails assigned to you in a shared inbox click on the Mine folder.