How to convert a Google Group into a Shared Inbox in Gmail?Last Updated: November 13, 2019
Gmelius offers an easy way to transform any Google Group into a shared inbox with a 2-step process.
Step 1: Create a Shared Inbox from your Gmelius Dashboard
Log into your Gmelius dashboard and create a new shared inbox. Direct link here: https://gmelius.io/shared-inbox/create
Suppose Jane (firstname.lastname@example.org) wishes to share a Google Group email address email@example.com. She should enter the Google Group email address firstname.lastname@example.org by clicking on the drop-down menu and filling the line space as seen below.
- Enter the Google Group email address
- Click on the "plus" sign to add the email and click on "Next"
- Add the team members you want to share the inbox with, and click on "share with"
- Choose if you want to automatically add future team members to your shared inbox. You can change this option afterward.
- If you decide to use your shared inbox as a helpdesk, you will be using the ticketing system with clear assignments and status changes.
If you tick "No", emails sent to the shared inbox will appear in the users' respective inbox.
- Click on "Done"
Step 2: Head to your Google Group
Once the Gmelius shared inbox is set, it's time to update the configuration of your existing Google Group. To do so, head to https://groups.google.com
Please note that it's important to keep your Google Group active! However, you need to remove all users from the Google group but the email address of the administrator of your newly created shared inbox. To do so, click on "Manage Members" for your Google Group.
In our example, Jane will remove all email addresses or members linked with the Google Group for email@example.com but her own email address firstname.lastname@example.org.
I created a Gmelius shared inbox for my Google Group but I don't receive any emails.
Did you follow the instructions of Step 2? If yes, access the "Members" section of your Google Group and you should only see your primary email address (in our example, email@example.com). Click on your name in the list to display your user configuration.
Make sure that "Email delivery" is set to "All Emails" as shown below. Don't forget to save your changes. Voilà!