How to convert a Google Group into a Shared Inbox in Gmail?

Gmelius offers an easy way to transform any Google Group into a shared inbox with a 2-step process.

Step 1: Create a Shared Inbox from your Gmelius Dashboard

Log into your Gmelius dashboard and create a new shared inbox. The direct link is:

https://gmelius.io/shared-inbox/create

Enter the email address of the Google Group you wish to share in the corresponding input field.

Suppose Jane (jane@awesome.com) wishes to share a Google Group email address support@awesome.com. Then, she should enter:

Click on "Next" and proceed by adding the team members you want to share the inbox with, and completing the set-up. 

Step 2: Head to your Google Group

Once the Gmelius shared inbox is set, it's time to update the configuration of your existing Google Group. To do so, head to https://groups.google.com

Please note that it's important to keep your Google Group active! However, you need to remove all users from the Google group but the email address of the administrator of your newly created shared inbox. To do so, click on "Manage Members" for your Google Group.

In our example, Jane will remove all email addresses or members linked with the Google Group for support@awesome.com but her own email address jane@awesome.com.

 

Troubleshooting

I created a Gmelius shared inbox for my Google Group but I don't receive any emails.

Did you follow the instructions of Step 2? If yes, access the "Members" section of your Google Group and you should only see your primary email address (in our example, jane@awesome.com). Click on your name in the list to display your user configuration.

Make sure that "Email delivery" is set to "All Emails" as shown below. Don't forget to save your changes. Voilà!


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