Gmelius is not visible in my Gmail inbox

Don't panic, and ensure to follow the below instructions to get Gmelius back in your inbox.

A) Status of the extension

Copy/paste "chrome://extensions" into the navigation bar of your browser. If you can find Gmelius, ensure the extension is enabled or active, as shown below.

In case you cannot find Gmelius, it means the extension is not installed in your browser. Please install it for your browser:

https://help.gmelius.com/article/how-to-install-gmelius/

Finally, reload Gmail.

B) Buttons in the compose window

When the size of your screen is too small and/or a large number of Gmelius features are enabled, you can find the Gmelius icons by clicking on the grid menu button, as shown below.

C) Hidden Gmail sidebar

Ensure the Gmail sidebar is visible in your inbox. In case the sidebar is hidden, please head to the bottom-right side of Gmail, click on the small arrow "Show side panel" and then click on the Gmelius icon on the left side of the panel - as shown below.

D) Gmelius disabled

If Gmelius is deactivated, the Gmelius icon will be greyed out instead of red. Just click on the latter greyed icon within the right sidebar of Gmail. Then, click on "Activate Gmelius".

E) Conflicting extension

There may exist a conflict with another extension installed in your browser.

Ensure to check out this up-to-date list of known conflicts.

F) Corrupted data

  1. Clear your browser's cache. See tutorial
  2. Reload your inbox.

G) Fix 99.99% of other issues...

By clearing your local data

If the problem persists, there may exist some minor corruptions in your local data. To fix it, please follow these steps:

  1. Go to https://myaccount.google.com/permissions Look for "Third-party apps with account access".
  2.  Remove Gmelius.
  3. Finally, clear your local data and reload your inbox. Note that it will only clear cookies and locally stored data in your browser, you won't lose any Gmail or Gmelius data.

By identifying and disabling a conflicting extension

One of your installed extensions may enter into conflict with Gmelius. For more details, please take a look at our up-to-date list of known conflicting extensions: https://help.gmelius.com/article/conflicting-extensions

By whitelisting Gmelius

If you notice that Gmelius is loading on your home computer, but not on your work computer, this is probably due to your firewall configuration.

You can whitelist  *.gmelius.io *.firebase.com and *.firebaseio.com on port 443.

If this is not feasible, our associated ASN is 15169:  https://www.dan.me.uk/bgplookup?asn=15169

Feel free to ask your network's administrator to whitelist the latter domains.


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